Field Technical Support Engineer

HP
Florida
Workplace: RemoteFull timeUSD 25 - 38 hourlyFunction: Customer Support (Service Desk)Experience: 6-8 yearsEducation: high_schoolSkills: ["Effective communication","Results orientation","Learning agility","Digital fluency","Customer centricity"]

Provide field-based technical support that improves customer experience across pre-sales, post-sales, and service delivery. Deliver installation and site-specific guidance, proactively monitor to prevent issues, and handle break-fix and complex escalation support for enterprise accounts. Coordinate departmental work, mentor the team, recommend improvements through analysis and verification, and partner with internal and third-party providers to resolve complex problems and maintain effective business controls.

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FursaFursa
HP
HP
4 days ago

Field Technical Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide field-based technical support that improves customer experience across pre-sales, post-sales, and service delivery. Deliver installation and site-specific guidance, proactively monitor to prevent issues, and handle break-fix and complex escalation support for enterprise accounts. Coordinate departmental work, mentor the team, recommend improvements through analysis and verification, and partner with internal and third-party providers to resolve complex problems and maintain effective business controls.
Location: Florida
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide installation and site-specific information, including access to relevant contacts.
  • •Address customer-relation challenges promptly, offering guidance and escalating issues per protocol.
  • •Deliver software services across pre-sales, post-sales, and service delivery support for complex enterprise accounts.
  • •Use proactive monitoring techniques and tools to identify opportunities to prevent problems and improve customer experience.
  • •Serve as an escalation point for complex issues, coordinate departmental work, mentor the team, and recommend improvements through review and verification.

Pay and Benefits

Salary: USD 25 - 38 hourly
Perks:Health InsuranceDentalVisionDisability InsuranceEmployee AssistanceFlexible SpendingLife InsuranceParental LeavePaid HolidaysPaid Leave

Key Requirements

  • •High school diploma/GED/higher secondary education or equivalent work experience.
  • •Typically 6-8 years of related work experience in customer support/on-site customer support and related areas.
  • •Prefer experience in HP products within the customer base, including mission critical systems.
  • •Demonstrated competence delivering technical services across pre-sales, post-sales, and service delivery support.
  • •Ability to resolve complex issues using extensive knowledge and recommend improvements.
Experience:6-8 yearsHP productsCustomer supportEnterprise accountsField service
Education:High School
Skills:Effective communicationResults orientationLearning agilityDigital fluencyCustomer centricity
Tech Stack:AutomationCustomer Relationship ManagementOperating SystemsTechnical ServicesTest Equipment

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
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Glassdoor: 3.8
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