Senior Customer Support Specialist

Easygenerator
Alexandria
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Active listening","Customer-first mindset","Multitasking","Calm under pressure"]

Handle customer inquiries across chat, email, and calls, delivering best-practice recommendations and troubleshooting issues. Investigate reported bugs, escalate when needed, and accurately register customer complaints, requests, and feedback. Collaborate with Sales, Development, Marketing, and QA to improve customer outcomes. Act as the voice of the customer, drive process improvements, and work toward KPIs in a fast-moving EdTech environment.

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FursaFursa
Easygenerator
Easygenerator
6 days ago

Senior Customer Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Handle customer inquiries across chat, email, and calls, delivering best-practice recommendations and troubleshooting issues. Investigate reported bugs, escalate when needed, and accurately register customer complaints, requests, and feedback. Collaborate with Sales, Development, Marketing, and QA to improve customer outcomes. Act as the voice of the customer, drive process improvements, and work toward KPIs in a fast-moving EdTech environment.
Location: Alexandria
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Interact with customers across chat, email, and calls.
  • •Provide best practices and recommendations.
  • •Troubleshoot issues, identify and escalate bugs, and register customer complaints and requests.
  • •Collaborate with Sales, Development, Marketing, and QA.
  • •Represent the voice of the customer and drive process improvements to exceed KPIs.

Key Requirements

  • •Bachelor’s degree or equivalent experience.
  • •1–2 years in a customer-facing role (support, success, or service).
  • •Excellent English communication skills (written and spoken).
  • •Customer-first mindset with strong active listening skills.
  • •General computer proficiency and SaaS product knowledge.
Experience:1-2 yearsCustomer supportSaaS
Education:Bachelor's
Skills:CommunicationActive listeningCustomer-first mindsetMultitaskingCalm under pressure
Languages:English

Company Brief

Easygenerator
Provides a cloud-based e-learning authoring platform that enables instructional designers and subject-matter experts to create, publish, and track interactive online courses without coding.
Industry: EdTech
Company Size: Medium (51 to 250 employees)
Growth: Established Company
Headquarters: Delft, Netherlands
Founded: 2013
WebsiteLinkedIn