Back Office Assistant Last Mile

Al Futtaim Group
Dubai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2-3 yearsEducation: high_schoolSkills: ["Analytical skills","Communication","Customer-focused mindset","Process improvement","Team accountability"]

Support IKEA’s home delivery and customer fulfillment by managing daily outbound order activities and ensuring delivery timelines are met. Maintain and submit KPI reports, archive delivered order records, and reconcile system postings using POD and fulfillment documentation. Monitor delivery team performance through spot checks, resolve issues as they arise, and follow up with stores and service providers for pending deliveries while maintaining store standards and safety compliance.

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FursaFursa
Al Futtaim Group
Al Futtaim Group
5 days ago

Back Office Assistant Last Mile

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Support IKEA’s home delivery and customer fulfillment by managing daily outbound order activities and ensuring delivery timelines are met. Maintain and submit KPI reports, archive delivered order records, and reconcile system postings using POD and fulfillment documentation. Monitor delivery team performance through spot checks, resolve issues as they arise, and follow up with stores and service providers for pending deliveries while maintaining store standards and safety compliance.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Maintain and submit KPI reports and ensure system procedures are followed daily.
  • •Document classification, sorting, filing, and proper archiving.
  • •Post delivered orders daily and reconcile postings using POD confirmation and fulfillment records.
  • •Monitor last mile team performance via spot checks and take timely actions to enhance customer shopping experiences.
  • •Keep records of POD for escalation handling and ensure equipment maintenance, output quality, and a safe, clean work environment.

Key Requirements

  • •2 to 3 years of experience in last mile delivery services and operations.
  • •High school education or equivalent.
  • •Familiarity with kitchen furniture delivery and assembly.
  • •Strong analytical skills for monitoring and reporting.
  • •Effective communication skills for customer interaction and team coordination.
Experience:2-3 yearsLast mile deliveryLogisticsRetail
Education:High School
Skills:Analytical skillsCommunicationCustomer-focused mindsetProcess improvementTeam accountability

Company Brief

Al Futtaim Group
Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
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Glassdoor: 3.6
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