Ramp

2 weeks ago

Manager, Commercial Customer Activation

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead Ramp’s Commercial CSM activation team, owning the strategy that moves customers from closed-won to fully activated across Card, Bill Pay, Treasury, Travel, and Procurement. Use customer, spend, and product data to diagnose activation bottlenecks and drive measurable improvements in D60/D90 activation, TPV capture, multi-product adoption, and CSAT. Coach and develop a high-volume team, build operating rhythms, and partner across AEs, AMs, Product, Solutions, FinOps, Growth, and Data.

Location: New York, San Francisco, United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own and evolve the Commercial CSM activation strategy to drive customers from closed-won to successful launch and early adoption.
•Diagnose activation bottlenecks, spend gaps, product adoption stalls, and customer risk using data across a high-volume Commercial book.
•Build dashboards, run metric reviews, and translate insights into coaching, prioritization, and operating changes.
•Develop tiering and prioritization frameworks for 1:1 CSM engagement, digital touch, or self-serve motions.
•Manage, coach, and develop a team of ~6–8 Commercial CSMs; drive performance against TPV, customer penetration, D60/D90 activation, multi-product adoption, and CSAT targets.

Pay and Benefits

Salary: USD 166,000 - 253,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kParental LeavePet InsurancePaid LeaveHome OfficeTravel AllowanceCoffee StipendRelocation

Key Requirements

•4+ years in customer success, implementation, revenue operations, business operations, consulting, or strategy within high-growth B2B SaaS.
•2+ years of people management experience leading high-performing CS, implementation, or operations teams.
•Proven success coaching teams through high-volume customer activation, onboarding, adoption, or revenue motions.
•Strong analytical skills to turn customer data, spend trends, product usage, and funnel metrics into operational insights and outcomes.
•Ability to balance customer empathy with urgency around activation, TPV, customer penetration, and multi-product adoption.

Experience:B2B SaaSCustomer successRevenue operationsBusiness operations

Skills:LeadershipCoachingCross-functional collaborationData-driven thinkingCommercial instincts

Company Brief

Ramp

Provides an AI-enabled finance operations platform offering corporate cards, expense management, bill payments, procurement, travel, treasury, and automated accounting to help finance teams save time and money.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: New York, United States

Founded: 2019

Glassdoor: 4.2

Website LinkedIn Glassdoor

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Ramp

2 weeks ago

Manager, Commercial Customer Activation

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: New York, San Francisco, United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own and evolve the Commercial CSM activation strategy to drive customers from closed-won to successful launch and early adoption.
•Diagnose activation bottlenecks, spend gaps, product adoption stalls, and customer risk using data across a high-volume Commercial book.
•Build dashboards, run metric reviews, and translate insights into coaching, prioritization, and operating changes.
•Develop tiering and prioritization frameworks for 1:1 CSM engagement, digital touch, or self-serve motions.
•Manage, coach, and develop a team of ~6–8 Commercial CSMs; drive performance against TPV, customer penetration, D60/D90 activation, multi-product adoption, and CSAT targets.

Pay and Benefits

Salary: USD 166,000 - 253,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kParental LeavePet InsurancePaid LeaveHome OfficeTravel AllowanceCoffee StipendRelocation

Key Requirements

•4+ years in customer success, implementation, revenue operations, business operations, consulting, or strategy within high-growth B2B SaaS.
•2+ years of people management experience leading high-performing CS, implementation, or operations teams.
•Proven success coaching teams through high-volume customer activation, onboarding, adoption, or revenue motions.
•Strong analytical skills to turn customer data, spend trends, product usage, and funnel metrics into operational insights and outcomes.
•Ability to balance customer empathy with urgency around activation, TPV, customer penetration, and multi-product adoption.

Experience:B2B SaaSCustomer successRevenue operationsBusiness operations

Skills:LeadershipCoachingCross-functional collaborationData-driven thinkingCommercial instincts

Company Brief

Ramp

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: New York, United States

Founded: 2019

Glassdoor: 4.2

Website LinkedIn Glassdoor