Twilio

4 weeks ago

Partner Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Drive exceptional partner onboarding and engagement for Systems Integrators, ISVs, Resell, and Technology partners. Own partner communications, enablement materials, and documentation; collaborate across Product, Marketing, Sales, and Customer Success to improve the partner journey and program impact, delivering high-touch experiences and scalable processes.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Lead partner onboarding processes, optimize support workflows, and manage support ticket escalations to deliver a seamless partner experience.
•Serve as the primary point of contact for partner and internal inquiries related to Twilio’s partner programs.
•Collaborate with marketing to drive engagement through partner events and certifications.
•Maintain and regularly update partner program documentation to ensure accuracy and alignment with Twilio’s latest offerings.
•Develop and manage partner communications, including monthly newsletters, quarterly product webinars, and feedback surveys, to foster continuous engagement across all partner segments.

Pay and Benefits

Perks:Health Insurance401kPaid LeaveEquityRemote Work

Key Requirements

•Bachelor’s degree in Business, Marketing, Communications, or a related field; relevant experience may be considered.

Experience:5-8 yearsSaaSCloudPartner ecosystem

Education:Bachelor's

Skills:CommunicationProject managementProcess improvementDocumentationStakeholder management

Languages:English

Tech Stack:ImpartnerMindTickleCrossbeamSalesforce

Company Brief

Twilio

Provides cloud communications platforms and APIs enabling developers to add voice, messaging, video, and authentication features to applications. Serves enterprises and developers with programmable communications, engagement, and customer interaction tools.

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.0

Website LinkedIn

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Twilio

4 weeks ago

Partner Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Lead partner onboarding processes, optimize support workflows, and manage support ticket escalations to deliver a seamless partner experience.
•Serve as the primary point of contact for partner and internal inquiries related to Twilio’s partner programs.
•Collaborate with marketing to drive engagement through partner events and certifications.
•Maintain and regularly update partner program documentation to ensure accuracy and alignment with Twilio’s latest offerings.
•Develop and manage partner communications, including monthly newsletters, quarterly product webinars, and feedback surveys, to foster continuous engagement across all partner segments.

Pay and Benefits

Perks:Health Insurance401kPaid LeaveEquityRemote Work

Key Requirements

•Bachelor’s degree in Business, Marketing, Communications, or a related field; relevant experience may be considered.

Experience:5-8 yearsSaaSCloudPartner ecosystem

Education:Bachelor's

Skills:CommunicationProject managementProcess improvementDocumentationStakeholder management

Languages:English

Tech Stack:ImpartnerMindTickleCrossbeamSalesforce

Company Brief

Twilio

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.0

Website LinkedIn