Director, Client Management

American Express
New York
Workplace: HybridFull timeUSD 123,000 - 215,250 annuallyFunction: Executive & General ManagementEducation: bachelorsSkills: ["People leadership","Relationship management","Consultative selling","Negotiation","Strategic thinking"]

Lead a portfolio of complex, strategic merchant relationships and manage a team of Client Managers within GMNS/NCG. Own portfolio strategy and priorities to drive profitable charge volume, revenue, and share growth through consultative selling and strategic negotiations with senior/C-level merchant executives. Set direction, coach and develop people, and partner cross-functionally (e.g., partnerships, marketing, finance, pricing, risk, operations, compliance, legal) to deliver integrated client solutions while safeguarding the merchant experience.

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American Express
American Express
1 day ago

Director, Client Management

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Last checked: 14 hours agoStatus: Live

Job Summary

Lead a portfolio of complex, strategic merchant relationships and manage a team of Client Managers within GMNS/NCG. Own portfolio strategy and priorities to drive profitable charge volume, revenue, and share growth through consultative selling and strategic negotiations with senior/C-level merchant executives. Set direction, coach and develop people, and partner cross-functionally (e.g., partnerships, marketing, finance, pricing, risk, operations, compliance, legal) to deliver integrated client solutions while safeguarding the merchant experience.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Set portfolio strategy and priorities to drive profitable charge volume, revenue, and share growth based on merchant understanding and American Express capabilities.
  • •Lead, coach, and develop a team of Client Managers with clear priorities and accountability.
  • •Establish and deepen relationships with senior and C-level merchant executives, positioning American Express as a trusted strategic partner.
  • •Identify and pursue opportunities to expand American Express relationships across acceptance, B2B, marketing, partnerships, and other growth initiatives.
  • •Lead and support complex negotiations, designing profitable deal structures, pricing scenarios, value levers, and card acceptance agreements.
Travel: High travel

Pay and Benefits

Salary: USD 123,000 - 215,250 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsuranceRetirement SavingsFinancial CoachingParental LeaveWellness StipendCounseling

Key Requirements

  • •Experienced people leader and relationship manager who can lead teams supporting complex, strategic client relationships and deliver commercial results.
  • •Proven ability to develop and execute portfolio and client strategies that drive profitable growth and uncover new business opportunities.
  • •Strong track record in consultative selling and business development, including identifying client needs and selling B2C, B2B, and strategic initiatives.
  • •Significant experience leading complex commercial negotiations, with strong knowledge of financial economics, profitability levers, and deal structures.
  • •Bachelor’s degree required; advanced degree is a plus.
Education:Bachelor's
Skills:People leadershipRelationship managementConsultative sellingNegotiationStrategic thinking

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn