Scaled Customer Programs Engineer

Retool
United States
Workplace: RemoteFull timeUSD 151,704 - 224,400 annuallyFunction: Communications, PR & CommunityExperience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Systems thinking","Self-directed","Analytical thinking","Problem-solving"]

Design and operate an AI-powered customer engagement system that delivers personalized, 1:1-quality outreach using product telemetry, usage patterns, business value, and maturity signals. Build and iterate predictive customer scoring models (e.g., churn and momentum), identify cohorts, and trigger the right offers to drive retention and expansion. Connect CRM, marketing automation, product analytics, and support platforms, and continuously measure results and ship improvements quickly using Retool’s AI app generation.

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FursaFursa
Retool
Retool
1 week ago

Scaled Customer Programs Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Design and operate an AI-powered customer engagement system that delivers personalized, 1:1-quality outreach using product telemetry, usage patterns, business value, and maturity signals. Build and iterate predictive customer scoring models (e.g., churn and momentum), identify cohorts, and trigger the right offers to drive retention and expansion. Connect CRM, marketing automation, product analytics, and support platforms, and continuously measure results and ship improvements quickly using Retool’s AI app generation.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Design and implement an automated AI-powered customer engagement platform that generates personalized messages using product telemetry, usage patterns, business value, and maturity stage.
  • •Build and operationalize customer scoring models, including churn prediction and momentum scoring, with regular backtesting and results sharing.
  • •Use AI-assisted segmentation to identify customer cohorts (risk, growth, migration readiness) and build trigger-based systems to surface the right offer at the right moment.
  • •Develop AI-driven workflows that deliver value communications (realized ROI and peer benchmarks) and integrate CRM, marketing automation, product analytics, and support platforms for seamless data flow.
  • •Measure program effectiveness, iterate based on feedback and outcomes, and use Retool’s AI app generation to rapidly prototype tools for the GTM Programs team.

Pay and Benefits

Salary: USD 151,704 - 224,400 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •Bachelor’s degree in a quantitative/technical field (or equivalent experience) with 3-5 years in GTM engineering, marketing ops, or similar work building data-driven customer engagement systems in B2B SaaS.
  • •Proficiency with AI-assisted development (prompt engineering, code generation, LLM-based automation) and working knowledge of Python, SQL, and JavaScript.
  • •Hands-on experience with CRM (Salesforce), marketing automation (Marketo, Iterable, Outreach.io, HubSpot), and product analytics (Amplitude, Mixpanel, Heap), including nurture sequences and dynamic content logic.
  • •Experience building customer scoring models (health, propensity, momentum) and translating them into automated workflows, with familiarity in A/B testing and applied statistics.
  • •Strong grasp of SaaS metrics such as NRR, expansion, and churn, with the ability to think in systems and communicate clearly to non-technical stakeholders.
Experience:3-5 yearsB2B SaaSGTM engineeringMarketing opsCustomer engagement
Education:Bachelor's
Skills:CommunicationSystems thinkingSelf-directedAnalytical thinkingProblem-solving
Tech Stack:PythonSQLJavaScriptLLM-based automationPrompt engineeringSalesforceMarketoIterableOutreach.ioHubSpotAmplitudeMixpanelHeapA/B testingData scienceAI-assisted segmentation

Company Brief

Retool
Provides a low-code platform for building internal tools and business applications, enabling developers and teams to assemble UIs on top of databases and APIs to accelerate operational workflows.
Industry: Developer Tools
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn