hud

1 week ago

Customer Operations Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Own the human-in-the-loop customer operations layer, ensuring successful activation and ongoing engagement for data suppliers (vendors) and frontier labs/enterprises (buyers). Step into customer conversations when AI automation isn’t enough to build trust, clarify context, or move work forward. Triage and resolve contract, onboarding, and platform blockers with internal owners, then turn recurring issues and learnings into improved processes, platform capabilities, and communications.

Location: San Francisco, Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Key Responsibilities

•Own the human-in-the-loop layer of customer operations across data suppliers and buyers.
•Join customer conversations when a human touch is needed to build trust, clarify context, or move things forward.
•Resolve contract, onboarding, and platform blockers by partnering with internal owners.
•Turn recurring customer issues, feedback, and learnings into better processes, platform improvements, and communications.
•Build lightweight systems that streamline workflows and make future problem resolution easier.

Pay and Benefits

Salary: USD 120,000 - 170,000 annually

Perks:Health InsuranceDentalVisionMeal AllowanceDinnerHoliday Break401kCommuter BenefitsGym Membership

Key Requirements

•Experience in customer operations, business operations, consulting, or similar roles.
•Demonstrated judgment in customer-facing situations, knowing when to help, push back, or escalate.
•Comfort managing many small but important threads at once.
•High attention to detail with strong follow-through.
•Used AI tools to improve productivity.

Experience:3+ yearsCustomer operationsBusiness operationsConsultingEarly-stage startups

Skills:Customer-facing judgmentAttention to detailFollow-throughIndependent workProblem triage

Tech Stack:ChatGPTClaude CodeCursorRLEvalsBenchmarks

Eligibility

Work Authorization:Sponsorship available.

Company Brief

hud

Hud provides a lightweight developer-focused tool that captures and shares UI components and interactive design specs from the browser to streamline design-to-development handoff and collaboration between designers and engineers.

Industry: Developer Tools

Website

Loading job details...

Preparing the role view and application actions.

hud