FOH - Reception_Front of House_Al Wahda Abu Dhabi Fitness First UAE_HOSP - Al Wahda - Abu Dhabi, UAE_Fitness First

Landmark Group
Abu Dhabi
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer service","Communication","Professionalism","Problem-solving","Attention to detail"]

Deliver excellent front-desk service to Fitness First members and guests, creating welcoming first impressions across communication channels. Own daily Front Desk operations, follow SOPs, and ensure the club opens on time while maintaining front-desk cleanliness and compliance (including mobile phone and unmanned desk rules). Handle inquiries, incoming calls/messages, member journey support, minor escalations, and membership/entry processes, including payments, cash handling, and stock control.

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FursaFursa
Landmark Group
Landmark Group
1 year ago

FOH - Reception_Front of House_Al Wahda Abu Dhabi Fitness First UAE_HOSP - Al Wahda - Abu Dhabi, UAE_Fitness First

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Deliver excellent front-desk service to Fitness First members and guests, creating welcoming first impressions across communication channels. Own daily Front Desk operations, follow SOPs, and ensure the club opens on time while maintaining front-desk cleanliness and compliance (including mobile phone and unmanned desk rules). Handle inquiries, incoming calls/messages, member journey support, minor escalations, and membership/entry processes, including payments, cash handling, and stock control.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and create best first impressions across communication channels for club visitors.
  • •Run daily Front Desk operations: ensure club opens on time, maintain front-desk cleanliness, follow SOPs, and enforce mobile phone and unmanned desk rules.
  • •Answer incoming calls, take effective messages, and use Members First/other systems/manuals efficiently.
  • •Support member journey execution (including NPS), handle member complaints with escalation as needed, and manage minor escalations and challenging situations.
  • •Manage membership and entry operations: process membership applications/dues/payments, handle cancellations follow-up, perform cash up, collect arrears/renewals, and control stock using the MF system.

Key Requirements

  • •Secondary Education (A level or equivalent).
  • •Deliver excellent customer service to club visitors and create best first impressions across communication channels.
  • •Be knowledgeable in club operations, including rules/regulations, class timetables, promotions, and club events.
  • •Manage professional daily Front Desk operations while following all relevant business SOPs.
  • •Handle member access, membership applications/dues and payments, and perform required cash/cashier processes according to SOP.
Education:High School
Skills:Customer serviceCommunicationProfessionalismProblem-solvingAttention to detail
Tech Stack:MYZONEMembers FirstMF system

Company Brief

Landmark Group
UAE-based retail and hospitality conglomerate operating multiple own and franchise brands (Centrepoint, Max, Home Centre, Babyshop, etc.) across the Middle East, South Asia and Africa with thousands of stores, large ecommerce operations and logistics capability.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
Founded: 1973
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