Front of House Receptionist

Deliver excellent front-desk service to Fitness First members and guests, creating welcoming first impressions across communication channels. Own daily Front Desk operations, follow SOPs, and ensure the club opens on time while maintaining front-desk cleanliness and compliance (including mobile phone and unmanned desk rules). Handle inquiries, incoming calls/messages, member journey support, minor escalations, and membership/entry processes, including payments, cash handling, and stock control.