Customer Service Representative

Serve as a Customer Service Representative for the Tools & Outdoor team in a hybrid role based in Medellín. Handle customer inquiries by phone, email, web, and fax while meeting KPIs such as abandonment rate and answer time. Act as a liaison with sales, distributors, and service personnel, maintain customer communications on promotions and product information, and update/analyze customer account profiles. Provide training support for new employees as needed.