Desktop Support Associate - Helpdesk
Dimension Data
Anywhere
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 1+ yearsEducation: high_schoolSkills: ["Service philosophy","Effective communication","Interpersonal skills","Active listening","Ability to work in a fast-paced environment"]Provide L1 desktop and helpdesk support for hardware and Microsoft Office issues, handling inbound technical support calls and requests via email and self-service. Diagnose problems using troubleshooting techniques, document incidents and resolutions, and escalate to other support groups when needed. Work daytime schedules (including weekends/holidays) and be prepared for schedule changes and occasional overtime based on client and business requirements.
