Abnormal AI

4 days ago

Customer Success Manager, Enterprise (New York)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own customer success for an enterprise portfolio by driving onboarding, adoption, and ongoing value delivery. Serve as the primary liaison between customers and internal teams, delivering QBRs/EBRs and aligning on ROI, success metrics, and retention/expansion goals. Monitor customer health, manage escalations, and coordinate with Product, Engineering, Support, and Sales to resolve issues and communicate roadmap updates.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the main point of contact for assigned customers, developing strategic relationships and guiding platform adoption and success planning.
•Deliver QBRs/EBRs to communicate ROI and align on success metrics that support retention and expansion.
•Provide tailored recommendations by understanding customers’ industries, goals, and challenges, and align stakeholders on success objectives.
•Promote awareness and usage of key platform features, provide ongoing education, and identify opportunities for expanded adoption.
•Monitor customer health, manage escalations, collaborate cross-functionally to resolve issues, and coordinate customer success plans while communicating roadmap updates.

Pay and Benefits

Salary: USD 119,040 - 140,000

Equity and Bonus:Equity

Key Requirements

•5+ years of experience in enterprise SaaS, with at least 3+ years in Customer Success, TAM, or support roles.
•Proven ability to manage large customer portfolios and build long-term relationships at the executive level.
•Excellent communication and presentation skills for both strategic and technical conversations.
•Strong problem-solving skills, including resolving escalations while maintaining a positive customer experience.
•Proficiency with CRM and case management tools such as Salesforce and Jira; technical understanding of internet technologies, networking, and email security products.

Experience:5+ yearsEnterprise SaaS

Education:Bachelor's in Computer Science, Engineering, or a related technical discipline

Skills:CommunicationPresentationOrganizationalProblem-solvingStakeholder managementCollaboration

Languages:English

Tech Stack:SalesforceJira

Company Brief

Abnormal AI

Website

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Abnormal AI

4 days ago

Customer Success Manager, Enterprise (New York)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the main point of contact for assigned customers, developing strategic relationships and guiding platform adoption and success planning.
•Deliver QBRs/EBRs to communicate ROI and align on success metrics that support retention and expansion.
•Provide tailored recommendations by understanding customers’ industries, goals, and challenges, and align stakeholders on success objectives.
•Promote awareness and usage of key platform features, provide ongoing education, and identify opportunities for expanded adoption.
•Monitor customer health, manage escalations, collaborate cross-functionally to resolve issues, and coordinate customer success plans while communicating roadmap updates.

Pay and Benefits

Salary: USD 119,040 - 140,000

Equity and Bonus:Equity

Key Requirements

•5+ years of experience in enterprise SaaS, with at least 3+ years in Customer Success, TAM, or support roles.
•Proven ability to manage large customer portfolios and build long-term relationships at the executive level.
•Excellent communication and presentation skills for both strategic and technical conversations.
•Strong problem-solving skills, including resolving escalations while maintaining a positive customer experience.
•Proficiency with CRM and case management tools such as Salesforce and Jira; technical understanding of internet technologies, networking, and email security products.

Experience:5+ yearsEnterprise SaaS

Education:Bachelor's in Computer Science, Engineering, or a related technical discipline

Skills:CommunicationPresentationOrganizationalProblem-solvingStakeholder managementCollaboration

Languages:English

Tech Stack:SalesforceJira

Company Brief

Abnormal AI

Website