Staff Universal Banker (Palembang, South Sumatra, ID, 30126)

HSBC
Indonesia
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditEducation: bachelorsSkills: ["Communication","Ability to work under pressure"]

Deliver excellent customer service by introducing appropriate HSBC banking products and services in response to customer queries. Support operational and administrative follow-up tasks, including recording and following up customer complaints and approved product progress. Promote both product promos and existing products, conduct cross-sell to current customers, and provide digital guidance and technical support to help customers access systems.

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FursaFursa
HSBC
HSBC
23 hours ago

Staff Universal Banker (Palembang, South Sumatra, ID, 30126)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Deliver excellent customer service by introducing appropriate HSBC banking products and services in response to customer queries. Support operational and administrative follow-up tasks, including recording and following up customer complaints and approved product progress. Promote both product promos and existing products, conduct cross-sell to current customers, and provide digital guidance and technical support to help customers access systems.
Location: Indonesia
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Provide excellent service by introducing suitable bank products and services to customer queries.
  • •Perform operational duties and act as a support function.
  • •Offer product promos and existing products directly to customers.
  • •Conduct cross-sell of products to existing customers and provide digital guidance/technical support for accessing systems.
  • •Manage administrative follow-up, including processing complaints in line with procedures and managing operational risk related to customer activities and relationships.

Key Requirements

  • •Indonesia Citizen only.
  • •Bachelor’s degree; fresh graduates are welcome.
  • •Experience as Admin Staff is an advantage.
  • •Strong communication skills.
  • •Proficient in English and computer literate; able to work under pressure.
Education:Bachelor's
Skills:CommunicationAbility to work under pressure
Languages:English

Eligibility

Nationality:Indonesia

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn