Socure

1 month ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Technical Support Engineer at Socure delivering timely technical solutions and outstanding service. Own customer issues end-to-end—from triage to resolution—while collaborating with Engineering, Infrastructure, and Data Science. Support API integrations, log analysis, and AI-native workflows to ensure a seamless customer experience for a SaaS identity platform.

Location: San Francisco, Seattle, New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Drive customer satisfaction by understanding customer needs and providing responsive service to reported problems, including account access, API integrations, code defects, log analysis, and first-line engineering support for Mobile Native iOS/Android and Mobile Web SDKs.
•Take end-to-end ownership of reported problems, including initial troubleshooting, root cause identification, and issue resolution.
•Communicate status updates to customers via phone and/or email within required Service Level Agreements (SLAs).
•Collaborate closely with Engineering, Infrastructure, and Data Science teams to resolve escalated customer issues.
•Leverage logs and monitoring tools to troubleshoot and proactively identify problems.

Pay and Benefits

Salary: USD 90,000 - 115,000 annually

Equity and Bonus:Equity

Perks:EquityAnnual Bonus

Key Requirements

•3+ years of experience in a technical support role in a SaaS environment.
•U.S. Citizenship is required to support federal government customers.
•Experience supporting APIs and API integrations.
•Strong SQL skills with ability to query, analyze and troubleshoot data related issues.
•Excellent communication skills and a strong sense of customer empathy.

Experience:3+ yearsSaaSIdentityAI

Education:Bachelor's

Skills:APIsSQLCommunicationCustomer empathyLog analysisMonitoringSDKsIOSAndroid

Languages:English

Tech Stack:SQLAPIsGitHub CopilotLLMMonitoringSDKsIOSAndroid

Eligibility

Nationality:US National

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Socure

Provides AI-driven digital identity verification and fraud prevention solutions that analyze device, behavioral, and contextual data to detect synthetic identities, stop account takeover, and enable secure onboarding for banks, fintechs, and enterprises.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: New York, United States

Founded: 2012

Glassdoor: 4.1

Website LinkedIn

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Socure

1 month ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: San Francisco, Seattle, New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Drive customer satisfaction by understanding customer needs and providing responsive service to reported problems, including account access, API integrations, code defects, log analysis, and first-line engineering support for Mobile Native iOS/Android and Mobile Web SDKs.
•Take end-to-end ownership of reported problems, including initial troubleshooting, root cause identification, and issue resolution.
•Communicate status updates to customers via phone and/or email within required Service Level Agreements (SLAs).
•Collaborate closely with Engineering, Infrastructure, and Data Science teams to resolve escalated customer issues.
•Leverage logs and monitoring tools to troubleshoot and proactively identify problems.

Pay and Benefits

Salary: USD 90,000 - 115,000 annually

Equity and Bonus:Equity

Perks:EquityAnnual Bonus

Key Requirements

•3+ years of experience in a technical support role in a SaaS environment.
•U.S. Citizenship is required to support federal government customers.
•Experience supporting APIs and API integrations.
•Strong SQL skills with ability to query, analyze and troubleshoot data related issues.
•Excellent communication skills and a strong sense of customer empathy.

Experience:3+ yearsSaaSIdentityAI

Education:Bachelor's

Skills:APIsSQLCommunicationCustomer empathyLog analysisMonitoringSDKsIOSAndroid

Languages:English

Tech Stack:SQLAPIsGitHub CopilotLLMMonitoringSDKsIOSAndroid

Eligibility

Nationality:US National

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Socure

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: New York, United States

Founded: 2012

Glassdoor: 4.1

Website LinkedIn