Citizens Branch Manager

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 93,150 - 127,650 annuallyFunction: Executive & General ManagementEducation: high_schoolSkills: ["Leadership","Coaching","Communication","Customer focus","Strategic decision-making"]

Lead branch performance and sales growth by coaching and developing colleagues to deliver world-class customer service in a high-volume, customer-centric environment. Own branch execution and outcomes, align teams to sales and operational priorities, and use financial acumen to guide decisions and exceed customer and branch goals. Act as a visible brand ambassador in the community to build new customer relationships, while leveraging mobile and online banking to support a digital-first customer experience.

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Citizens Bank
Citizens Bank
16 hours ago

Citizens Branch Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead branch performance and sales growth by coaching and developing colleagues to deliver world-class customer service in a high-volume, customer-centric environment. Own branch execution and outcomes, align teams to sales and operational priorities, and use financial acumen to guide decisions and exceed customer and branch goals. Act as a visible brand ambassador in the community to build new customer relationships, while leveraging mobile and online banking to support a digital-first customer experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Manager level

Key Responsibilities

  • •Lead the branch team to exceed customer expectations by nurturing long-term customer relationships.
  • •Spearhead branch performance and sales growth through inspirational leadership and sound operational practices.
  • •Build and sustain a strong customer-centric culture by coaching colleagues and implementing coaching plans tied to goals.
  • •Direct colleague and sales activities to ensure key targets are met or exceeded.
  • •Connect with the local community as a visible brand ambassador to cultivate new customer relationships and deepen existing ones.

Pay and Benefits

Salary: USD 93,150 - 127,650 annually
Perks:Health InsuranceDentalVisionRetirement BenefitsPaid Leave

Key Requirements

  • •High school diploma or equivalent required.
  • •Leadership experience coaching and developing colleagues to drive sales excellence and ensure customer service and operational integrity in a high-volume branch environment.
  • •4 years sales management experience in Retail or Branch Banking environment.
  • •Proven ability to manage objectives and meet sales goals, deadlines, and branch goals in a profit and loss environment.
  • •Ability to drive exceptional customer experience validated through customer satisfaction surveys.
Experience:Retail bankingBranch bankingMobile bankingOnline banking
Education:High School
Skills:LeadershipCoachingCommunicationCustomer focusStrategic decision-making
Certifications:SAFE ActNMLS
Tech Stack:Mobile bankingOnline banking

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website