Head of Client Connectivity, Korea (Seoul, Seoul, KR, 04511)

HSBC
Seoul
Workplace: OnsiteFull timeFunction: Marketing & GrowthSkills: ["Leadership","Communication","Project management","Risk awareness","Coaching"]

Lead Client Connectivity for Korea, driving a front-to-back culture with global teams to deliver an excellent connectivity experience for priority clients. Define and adopt the regional Client Connectivity strategy, target operating model, and technology to improve documentation, onboarding, and channel experience. Manage team performance against OKRs/KPIs, coach underperformance, and implement risk-aware, client-centric practices aligned to the global operating model. Support RFPs, technical advisory, and post-sales fulfilment for CIB clients across Global Liquidity and Cash Management products and channels.

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FursaFursa
HSBC
HSBC
19 hours ago

Head of Client Connectivity, Korea (Seoul, Seoul, KR, 04511)

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Last checked: 19 hours agoStatus: Live

Job Summary

Lead Client Connectivity for Korea, driving a front-to-back culture with global teams to deliver an excellent connectivity experience for priority clients. Define and adopt the regional Client Connectivity strategy, target operating model, and technology to improve documentation, onboarding, and channel experience. Manage team performance against OKRs/KPIs, coach underperformance, and implement risk-aware, client-centric practices aligned to the global operating model. Support RFPs, technical advisory, and post-sales fulfilment for CIB clients across Global Liquidity and Cash Management products and channels.
Location: Seoul
Workplace: Onsite
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Sr. Director level

Key Responsibilities

  • •Accountable for client change and GPS revenue realisation to deliver a world-class client connectivity experience enabled by a high-performance team culture.
  • •Drive a collaborative culture across the country and global client connectivity teams, coordinating project managers, enablement managers, solution architects, and other stakeholders.
  • •Define and adopt Client Connectivity strategy, technology, and target operating model to optimize documentation, client onboarding, and channel experience.
  • •Enable high performance by cascading global strategy, managing performance against OKRs/KPIs, and providing feedback and coaching.
  • •Support RFPs, technical client advisory, and post-sales fulfilment for CIB clients across Global Liquidity and Cash Management products and connectivity channels.

Key Requirements

  • •Proven progressive Global Payments and Cash Management experience in product or digital management and client-facing roles, including a track record managing teams.
  • •Strong leadership and communications with experience engaging second line risk teams on audits and regulatory requirements.
  • •Direct experience of project management disciplines and client connectivity/treasury system technology, with knowledge of product lifecycle and market management.
  • •Demonstrated ability to implement organizational, procedural, technology, and people transformation initiatives.
  • •Full proficiency in Korean and English.
Experience:Global paymentsCash managementTransaction bankingFintech
Skills:LeadershipCommunicationProject managementRisk awarenessCoaching
Languages:KoreanEnglish
Tech Stack:GPSGTSMSSC&LTreasury system

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn