Smartly

4 months ago

Customer Success Manager, Creative Projects

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Hybrid role blending Creative Project Management with Customer Success to own end-to-end multi-channel digital campaigns. You’ll lead project delivery, manage budgets and cross-functional teams, translate strategy into executable campaigns, and partner with clients to align goals and optimize adoption of Smartly’s creative automation solutions, driving value and growth for customers.

Location: Dubai

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Lead end-to-end creative project delivery by owning the full lifecycle of multi-channel digital campaigns, from scoping and timelines to delivery and post-launch evaluation.
•Drive operational and financial excellence by maintaining clear documentation, reporting, and stakeholder alignment, while overseeing project profitability and risk mitigation.
•Coordinate cross-functional execution by leading collaboration between creative, technical, and platform teams to translate strategy into executable campaigns and maintain transparent communication with global stakeholders.
•Support customer success and product adoption by partnering with customers to align campaign execution with business goals and identify opportunities to improve workflows and adoption of Smartly’s solutions.
•Manage budgets, resources, risks, and quality standards to ensure projects are delivered on time and within scope.

Key Requirements

•5+ years’ experience in Account Management or Project Management within a studio team at an ad agency, digital agency, in-house team of an online advertiser, or an AdTech company.
•Experience in aiding the development and execution of multiple complex projects and meeting tight deadlines.
•Knowledge of digital media advertising, particularly social media, including all ad formats and placements.
•Experience in communicating with customers about the status of the projects, sending reports and handling the feedback loop.
•Cross-functional mindset and experience in working with multidisciplinary teams.

Experience:5+ yearsAdvertisingDigital advertisingAd tech

Skills:CommunicationLeadershipProblem-solvingCross-functional collaborationFinancial oversight

Languages:EnglishArabic

Tech Stack:Monday.com

Company Brief

Smartly

Provides a cloud-based advertising automation platform that helps brands and agencies create, manage, and optimize scalable social and digital ad campaigns across channels with creative and measurement tools.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Helsinki, Finland

Founded: 2013

Website LinkedIn

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Smartly

4 months ago

Customer Success Manager, Creative Projects

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Lead end-to-end creative project delivery by owning the full lifecycle of multi-channel digital campaigns, from scoping and timelines to delivery and post-launch evaluation.
•Drive operational and financial excellence by maintaining clear documentation, reporting, and stakeholder alignment, while overseeing project profitability and risk mitigation.
•Coordinate cross-functional execution by leading collaboration between creative, technical, and platform teams to translate strategy into executable campaigns and maintain transparent communication with global stakeholders.
•Support customer success and product adoption by partnering with customers to align campaign execution with business goals and identify opportunities to improve workflows and adoption of Smartly’s solutions.
•Manage budgets, resources, risks, and quality standards to ensure projects are delivered on time and within scope.

Key Requirements

•5+ years’ experience in Account Management or Project Management within a studio team at an ad agency, digital agency, in-house team of an online advertiser, or an AdTech company.
•Experience in aiding the development and execution of multiple complex projects and meeting tight deadlines.
•Knowledge of digital media advertising, particularly social media, including all ad formats and placements.
•Experience in communicating with customers about the status of the projects, sending reports and handling the feedback loop.
•Cross-functional mindset and experience in working with multidisciplinary teams.

Experience:5+ yearsAdvertisingDigital advertisingAd tech

Skills:CommunicationLeadershipProblem-solvingCross-functional collaborationFinancial oversight

Languages:EnglishArabic

Tech Stack:Monday.com

Company Brief

Smartly

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Helsinki, Finland

Founded: 2013

Website LinkedIn