Customer Support Manager (Super Puma)

Serve as the primary strategic interface for an assigned portfolio of operators, owning customer relationship management for in-service fleet support. Lead forecasting and customer experience improvements, run complex situations in crisis, and coordinate internally to support offers and contract negotiations. Manage S&S contract performance, including profit/loss, operational execution, partner coordination, and delivery of contractual milestones. Track OA and direct maintenance costs, analyze operational data, and report key indicators to improve availability and margin.