Service Lead

Supervise daily floor operations for a sales team, ensuring customers receive the Burberry Experience while driving sales goal attainment. Coach and motivate associates in real time, manage customer flow so no client is left unattended, and partner across store roles to improve selling skills and meet store KPIs. Lead service-oriented performance management, resolve escalated customer issues, support store opening/closing, and use digital resources to maintain the experience when face-to-face isn’t possible.