Senior Customer Engineer, Shenzhen

Cloudflare
Shenzhen
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Presentation","Stakeholder management","Trusted advisory","Commercial mindset","Communication"]

Own the technical customer relationship end-to-end as a quota-carrying technologist, leading technical discovery, bespoke architectures, and product demonstrations/PoCs across security, networking, and developer platforms. Serve as a trusted advisor through onboarding to renewal and expansion, run technical QBRs, and translate platform capabilities into C-level ROI. Use AI agents and internal platforms to automate routine workflows and reclaim time for strategic architecture and measurable business outcomes.

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FursaFursa
Cloudflare
Cloudflare
2 days ago

Senior Customer Engineer, Shenzhen

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own the technical customer relationship end-to-end as a quota-carrying technologist, leading technical discovery, bespoke architectures, and product demonstrations/PoCs across security, networking, and developer platforms. Serve as a trusted advisor through onboarding to renewal and expansion, run technical QBRs, and translate platform capabilities into C-level ROI. Use AI agents and internal platforms to automate routine workflows and reclaim time for strategic architecture and measurable business outcomes.
Location: Shenzhen
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner with Account Executives to lead technical discovery, build bespoke architectures, and deliver product demonstrations and Proof of Concepts (PoCs) across Cloudflare’s portfolio.
  • •Maintain a continuous technical relationship with key stakeholders across onboarding, maturity, renewal, and expansion as a trusted advisor.
  • •Own long-term technical alignment between customer business goals and the product roadmap across the customer lifecycle.
  • •Carry a variable quota tied to new business acquisition and account growth; identify cross-sell/up-sell opportunities using product usage data and lead technical QBRs.
  • •Use AI agents and internal platforms to automate routine tasks (e.g., RFP/security questionnaire responses, sandbox provisioning, telemetry monitoring).

Key Requirements

  • •Experience in a customer-facing technical role (e.g., Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering).
  • •Broad technical expertise across web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
  • •A proven track record in a quota-carrying or revenue-aligned environment, translating SaaS metrics to business value across enterprise sales cycles.
  • •Exceptional presentation and stakeholder management skills to bridge deep technical details with C-suite business strategy.
  • •Bilingual in English and Cantonese to support Hong Kong customers.
Experience:SaaSEnterprise sales
Skills:PresentationStakeholder managementTrusted advisoryCommercial mindsetCommunication
Languages:EnglishCantonese
Tech Stack:Workers AIAI GatewayPythonJavaScriptRAGLLM orchestrationAI agentsAPI connectors

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn