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NTT

1 year ago

Cloud Managed Services Engineer (L3)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Provide Level 3 managed cloud services by proactively monitoring client environments, identifying and resolving incidents and complex problems, and ensuring zero missed SLA conditions. Manage and investigate high-complexity tickets, perform RCA, escalate to vendors when needed, and support onsite client troubleshooting. Improve operations through incident reviews, automation opportunities, and quality assurance, and contribute to project work including disaster recovery implementation and testing.

Location: Hyderabad

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Ensure assigned client infrastructure is configured, installed, tested, and operational through proactive incident and problem identification and resolution.
•Monitor environments using monitoring tools, respond to alerts, investigate Level 3 support tickets, and determine root cause for complex issues.
•Manage incidents/problems with accurate logging, RCA preparation, SLA/RCA submission, and escalation to third-party vendors when required.
•Perform onsite technical support and provide field engineering services to clients.
•Drive operational improvements through incident reviews, automation opportunities, and support disaster recovery implementation and testing.

Key Requirements

•Bachelor’s degree (or equivalent experience) in Information Technology/Computing, plus relevant certifications for the services provided.
•Seasoned experience in engineering and managed services within a medium to large ICT organization.
•Excellent working knowledge of ITIL processes and experience managing high-complexity incident and problem resolution.
•Extensive VMware experience (including ESXi and VMware vROps/ Tanzu/Cloud Director) and ability to troubleshoot storage, network, and performance issues.
•Experience with enterprise data center platform management (Windows Server/Linux, virtualization, and backup/storage technologies) and producing technical documentation and RCA.

Experience:Managed servicesICT

Education:Bachelor's

Skills:CommunicationActive listeningClient focusIndependent analysisMentoring

Certifications:VMware Certified Professional: Data Centre VirtualizationVMware Certified Specialist – Cloud ProviderVMware Site Recovery Manager: Install, Configure, ManageMicrosoft Certified: Azure Architect ExpertAWS Certified: Solutions Architect AssociateVeeam Certified Engineer (VMCE)Rubrik Certified Systems Administrator

Tech Stack:VMwareVMware vROpsVMware TanzuVMware Cloud DirectorVMware SRMESXiVMware Converter EnterpriseWindows ServerLinuxMicrosoft System CenterHyperVAzureAWSGoogle Cloud PlatformOracle Cloud InfrastructureVeeamRubrikZertoPureEMC

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn