Service Operations Admin

Atlas Technica
Ukraine
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceExperience: 1+ yearsEducation: bachelorsSkills: ["Analytical thinking","Problem-solving","Communication","Interpersonal skills","Attention to detail"]

Join Atlas Technica as a Service Operations Admin supporting service delivery through proposal generation, KPI tracking, CSAT/NPS programs, QBR coordination, and monthly financial reconciliations. You’ll work with the Service Operations team to drive operational efficiency, data-driven insights, and client satisfaction while maintaining service documentation and reports in a remote, globally distributed environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Atlas Technica
Atlas Technica
6 months ago

Service Operations Admin

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Join Atlas Technica as a Service Operations Admin supporting service delivery through proposal generation, KPI tracking, CSAT/NPS programs, QBR coordination, and monthly financial reconciliations. You’ll work with the Service Operations team to drive operational efficiency, data-driven insights, and client satisfaction while maintaining service documentation and reports in a remote, globally distributed environment.
Location: Ukraine
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Service Proposal Generation and Repository: Manage the creation, accuracy and delivery of service quotes
  • •KPI monitor and control: Collaborate with service teams to drive accountability by reporting and enforcing Key Performance Indicator metrics
  • •CSAT process execution and control: Manage and analyze CSAT surveys responses
  • •NPS management: Oversee the execution of Net Promoter Score program and analyze data
  • •End of Month Process: Support the financial reconciliation of service operations

Key Requirements

  • •Bachelor’s degree in business administration, Operations Management, or related field
  • •1+ years of experience in service operations or similar analytical role
  • •Strong analytical and problem-solving skills
  • •Proficiency in data analysis and reporting tools
  • •Experience with CRM systems and service management tools
Experience:1+ yearsService operations
Education:Bachelor's
Skills:Analytical thinkingProblem-solvingCommunicationInterpersonal skillsAttention to detail
Certifications:ITIL
Tech Stack:CRMExcelData analysis

Company Brief

Atlas Technica
Managed service provider delivering cloud-first IT, cybersecurity, and managed infrastructure tailored to hedge funds, private equity firms, and alternative investment organizations.
Industry: Professional Services
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2016
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor