Product Manager - CX Specialist

Anheuser-Busch InBev
São Paulo
Full timeFunction: Product ManagementSkills: ["Analytical and problem-solving","Proactive","Communication","Customer advocacy","Cross-functional collaboration","Data-driven decision-making"]

Own the customer experience for AI-driven data products within the BEES apps ecosystem. Analyze user feedback and behavioral data to identify pain points, monitor AI model performance in real time, and build/refine feedback loops with users. Partner with data scientists and product managers to translate customer insights into model and product improvements, while collaborating with customer support to resolve issues and advocate for user-centric enhancements.

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Anheuser-Busch InBev
Anheuser-Busch InBev
2 days ago

Product Manager - CX Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Own the customer experience for AI-driven data products within the BEES apps ecosystem. Analyze user feedback and behavioral data to identify pain points, monitor AI model performance in real time, and build/refine feedback loops with users. Partner with data scientists and product managers to translate customer insights into model and product improvements, while collaborating with customer support to resolve issues and advocate for user-centric enhancements.
Location: São Paulo
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Analyze user feedback and data to identify pain points and improve interactions with AI models.
  • •Collaborate with customer support to address user issues for data products and improve satisfaction.
  • •Establish and maintain a user feedback loop to continuously refine AI model performance.
  • •Develop and deliver training materials and documentation so users can effectively use the data products.
  • •Monitor AI model performance in real time and align with stakeholders on metrics, results, and priorities.

Pay and Benefits

Perks:Health InsuranceDentalLife InsurancePensionMeal AllowanceCommuter BenefitsChildcareScholarshipMedicines Discount

Key Requirements

  • •Good knowledge of Business Intelligence concepts, including metrics, data models, and visualization best practices.
  • •Good knowledge of Customer Experience concepts, including metrics, standard processes, and best practices.
  • •Strong analytical profile with experience or familiarity with Databricks and data analytics environments, plus familiarity with SQL or Python.
  • •Ability to work closely with Product Managers and business stakeholders.
  • •Advanced English and excellent verbal and written communication skills.
Skills:Analytical and problem-solvingProactiveCommunicationCustomer advocacyCross-functional collaborationData-driven decision-making
Languages:English
Tech Stack:DatabricksSQLPython

Company Brief

Anheuser-Busch InBev
A global brewer producing, distributing, and marketing beer and other beverages across hundreds of brands, including Budweiser, Stella Artois and Corona. Operates a vast global supply chain and retail network serving consumers worldwide.
Industry: Food & Beverage
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Leuven, Belgium
Founded: 2008
WebsiteLinkedIn