Director – GBS Business Relationship Management for Industrial Automation

Honeywell
Charlotte, Houston
Workplace: HybridFull timeFunction: Executive & General ManagementExperience: 10+ yearsEducation: bachelorsSkills: ["Effective communication","Empathy","Relationship building","Strategic thinking","Problem solving"]

Lead business relationship management for Honeywell’s Global Business Services (GBS) organization supporting Industrial Automation. Serve as the primary contact for business and regional leadership escalations, manage SLA/KPI frameworks, route and track customer requests through closure, and translate customer feedback into service and efficiency improvements. Own document control, facilitate governance and planning/forecasting cycles, and drive continuous improvement using helpdesk analytics and cross-functional partnership.

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Honeywell
Honeywell
2 months ago

Director – GBS Business Relationship Management for Industrial Automation

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Job Summary

Lead business relationship management for Honeywell’s Global Business Services (GBS) organization supporting Industrial Automation. Serve as the primary contact for business and regional leadership escalations, manage SLA/KPI frameworks, route and track customer requests through closure, and translate customer feedback into service and efficiency improvements. Own document control, facilitate governance and planning/forecasting cycles, and drive continuous improvement using helpdesk analytics and cross-functional partnership.
Location: Charlotte, Houston
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Serve as primary contact for SBG and regional leadership and manage L2/3 leadership escalations.
  • •Establish and manage MOS for escalations, including status reporting and closure tracking.
  • •Align and manage SLA/KPI frameworks and ownership across SBG and GBS, coordinating gap-closure actions.
  • •Own customer feedback management and drive improvements in efficiency and service quality using helpdesk analytics.
  • •Facilitate joint annual planning and forecasting, establish roadmaps, lead prioritization of new projects, and maintain robust document control.

Key Requirements

  • •Strong finance and domain expertise with a solid understanding of core financial processes.
  • •3–5 years of Honeywell experience at SBG HQ and/or corporate level.
  • •Bachelor’s degree in business, finance, or a related field (MBA preferred).
  • •10+ years total finance experience.
  • •Ability to translate complex topics into clear business terms and communicate effectively.
Experience:10+ yearsIndustrial automationGlobal Business ServicesShared servicesFinance processes
Education:Bachelor's
Skills:Effective communicationEmpathyRelationship buildingStrategic thinkingProblem solving

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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