Field Loan Collections Officer

Moniepoint Group
Lagos
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditSkills: ["Negotiation","Persuasion","Communication","Problem-solving","Conflict resolution","Customer relationship management","Integrity","Self-management","Ability to work independently"]

Conduct on-site engagements with defaulting borrowers to drive loan repayments within contractual timelines. Manage assigned recovery cases through field visits, negotiation, and repayment support, including collateral/asset recovery when applicable. Prepare daily reports of customer interactions and recovery activities, escalate complex cases, and ensure strict adherence to company policies, ethical standards, and applicable regulatory requirements while operating independently under pressure.

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FursaFursa
Moniepoint Group
Moniepoint Group
1 day ago

Field Loan Collections Officer

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Last checked: 3 hours agoStatus: Live

Job Summary

Conduct on-site engagements with defaulting borrowers to drive loan repayments within contractual timelines. Manage assigned recovery cases through field visits, negotiation, and repayment support, including collateral/asset recovery when applicable. Prepare daily reports of customer interactions and recovery activities, escalate complex cases, and ensure strict adherence to company policies, ethical standards, and applicable regulatory requirements while operating independently under pressure.
Location: Lagos
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Handle assigned recovery cases by visiting defaulting borrowers at their physical locations.
  • •Engage and negotiate with customers to facilitate repayments in line with the loan agreement terms.
  • •Recover assets, items, or goods serving as collateral for loan defaults per approved procedures.
  • •Prepare and submit daily reports on customer engagements and recovery activities, escalating complex or unresolved cases.
  • •Maintain professionalism and ensure compliance with company policies, ethical standards, and applicable regulatory requirements.
Travel: Extensive travel

Key Requirements

  • •Proven experience in a field debt recovery or collections role.
  • •Strong knowledge of effective field recovery, negotiation techniques, and loan default processes.
  • •Demonstrated history of meeting or exceeding recovery targets in a fast-paced environment.
  • •Experience operating effectively within field-based, on-site coverage areas.
  • •Ability to communicate effectively in both English and Nigerian Pidgin.
Experience:Debt collectionCollectionsField recovery
Skills:NegotiationPersuasionCommunicationProblem-solvingConflict resolutionCustomer relationship managementIntegritySelf-managementAbility to work independently
Languages:EnglishNigerian Pidgin

Company Brief

Moniepoint Group
Provides digital payments, merchant services, agent banking, card issuance, and business banking solutions across Nigeria and other African markets, serving SMEs, merchants, and financial institutions with technology-first transaction and banking infrastructure.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Lagos, Nigeria
Founded: 2015
WebsiteLinkedIn