Salesforce

2 weeks ago

Customer Success Manager - MULESOFT

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Own customer success for high-value customers purchasing the Signature Success Plan, ensuring delivery of all Signature deliverables, renewal, and expansion. Partner with business and technical stakeholders to align Business Value and Technical Goals, drive adoption of MuleSoft Anypoint Platform capabilities, run enablement sessions, and track usage metrics. Provide strategic advisory, manage technical health and risk, monitor incidents and quarterly reviews, and coordinate cross-functional teams to drive success and revenue.

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the single point of customer accountability for Signature deliverables, customer experience, renewals, and expansion.
•Coordinate Signature lifecycle deliverables and apply processes to address customer needs and ensure value delivery.
•Drive adoption of Anypoint Platform capabilities with integration teams and developers, including enablement sessions on MuleSoft features and dashboards.
•Track and interpret usage metrics (API calls, integration flows, connector usage, active users, workbook views, data source adoption) and share MuleSoft best practices.
•Monitor technical health and risk: handle major incidents, conduct quarterly reviews, provide release recommendations, and escalate complex technical questions to resources.

Key Requirements

•Experience supporting MuleSoft Anypoint Platform and its core components (Runtime Manager, API Manager, Exchange, Design Center).
•Knowledge of integration patterns such as API-led connectivity and API lifecycle management (design, deploy, manage, monitor).
•Understanding of connectors and REST APIs, including basic API security concepts.
•Ability to align with both business and technical stakeholders to deliver customer value and manage urgent activities.
•English proficiency is required for global alignment.

Skills:Stakeholder managementTrusted-advisor mindsetProblem diagnosisPrioritizationCommunication

Certifications:MuleSoft Integration AssociateMuleSoft Integration Developer

Languages:English

Tech Stack:MuleSoftAnypoint PlatformRuntime ManagerAPI ManagerExchangeDesign CenterAPI-led connectivityConnectorsSalesforceSAPREST APIsAPI securityDashboard creationData explorationVisualization designQBRAI agentsSentiment analysisIntent analysis

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

2 weeks ago

Customer Success Manager - MULESOFT

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the single point of customer accountability for Signature deliverables, customer experience, renewals, and expansion.
•Coordinate Signature lifecycle deliverables and apply processes to address customer needs and ensure value delivery.
•Drive adoption of Anypoint Platform capabilities with integration teams and developers, including enablement sessions on MuleSoft features and dashboards.
•Track and interpret usage metrics (API calls, integration flows, connector usage, active users, workbook views, data source adoption) and share MuleSoft best practices.
•Monitor technical health and risk: handle major incidents, conduct quarterly reviews, provide release recommendations, and escalate complex technical questions to resources.

Key Requirements

•Experience supporting MuleSoft Anypoint Platform and its core components (Runtime Manager, API Manager, Exchange, Design Center).
•Knowledge of integration patterns such as API-led connectivity and API lifecycle management (design, deploy, manage, monitor).
•Understanding of connectors and REST APIs, including basic API security concepts.
•Ability to align with both business and technical stakeholders to deliver customer value and manage urgent activities.
•English proficiency is required for global alignment.

Skills:Stakeholder managementTrusted-advisor mindsetProblem diagnosisPrioritizationCommunication

Certifications:MuleSoft Integration AssociateMuleSoft Integration Developer

Languages:English

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor