Applied Materials

3 weeks ago

Technical Product Support (TPS) Engineer III - (E3)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Provide technical product support for a specific customer, owning escalations, fleet performance, installations, upgrades, and improvement programs. Act as the intermediary and field escalation focal point between the customer and internal division teams, supporting installation, operation, calibration, service, and testing across Alpha and Beta sites. Review and initiate ECOs, generate and present performance data (e.g., MTBF/MTBI/availability), and create technical documentation and support plans.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Own technical support for a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades.
•Act as the intermediary field escalation focal point between the customer and internal engineering division by providing technical support and documentation.
•Deliver Alpha Site support and Beta Site support for installation, operation, calibration, service, and/or testing of new designs on engineering tools or customer tools.
•Initiate and review ECOs to ensure data supports fixes, and follow up with communication to the field.
•Generate and present system performance data (e.g., MTBF, MTBI, availability), plus process data and I/W spending analysis, and create/review support documentation.

Travel: Extensive travel

Pay and Benefits

Salary: USD 96,000 - 132,000

Key Requirements

•Demonstrate conceptual and practical expertise in technical support for a specific customer’s systems and equipment.
•Serve as an intermediary and field escalation focal point between the customer and internal division teams, providing technical support and documentation.
•Provide Alpha Site support for installation, operation, calibration, service, and/or testing of new hardware/process/software designs.
•Provide Beta Site support for installation, operation, calibration, service, and/or testing of new hardware/software/processes on customer tools.
•Review/initiate ECOs and generate/present system performance metrics and related reporting (e.g., MTBF, MTBI, availability).

Experience:ElectronicsSemiconductorsEquipment support

Skills:Problem-solvingLeadershipInterpersonal communicationDocumentation

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

3 weeks ago

Technical Product Support (TPS) Engineer III - (E3)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Own technical support for a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades.
•Act as the intermediary field escalation focal point between the customer and internal engineering division by providing technical support and documentation.
•Deliver Alpha Site support and Beta Site support for installation, operation, calibration, service, and/or testing of new designs on engineering tools or customer tools.
•Initiate and review ECOs to ensure data supports fixes, and follow up with communication to the field.
•Generate and present system performance data (e.g., MTBF, MTBI, availability), plus process data and I/W spending analysis, and create/review support documentation.

Travel: Extensive travel

Pay and Benefits

Salary: USD 96,000 - 132,000

Key Requirements

•Demonstrate conceptual and practical expertise in technical support for a specific customer’s systems and equipment.
•Serve as an intermediary and field escalation focal point between the customer and internal division teams, providing technical support and documentation.
•Provide Alpha Site support for installation, operation, calibration, service, and/or testing of new hardware/process/software designs.
•Provide Beta Site support for installation, operation, calibration, service, and/or testing of new hardware/software/processes on customer tools.
•Review/initiate ECOs and generate/present system performance metrics and related reporting (e.g., MTBF, MTBI, availability).

Experience:ElectronicsSemiconductorsEquipment support

Skills:Problem-solvingLeadershipInterpersonal communicationDocumentation

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor