Applied Materials

1 month ago

Global Product Support Engineer (Automation)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Support new product design, introduction, and field readiness for vacuum mainframe platform products. Own lab build/test activities in Singapore, create and release installation and service documentation (manuals, troubleshooting guides, lessons learned, CENs/ISBs), and resolve lab NCs and field issues through documentation and change orders. Partner across Supplier Manufacturing, Quality & Reliability, and field teams on reliability, CAPA/8D processes, failure analysis, training, parts readiness, and engineering design reviews.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Participate in and own first product build and test in the Singapore lab; support new product final testing as required.
•Develop installation plans and technical product manuals, preventive/corrective maintenance procedures, and troubleshooting guides; release lessons learned, BKMs, CENs, and ISBs.
•Integrate legacy corrective actions into new designs, contribute to FMECA, and act as resolution owner for lab NCs and field issues through closure and change order requirements.
•Collaborate with Supplier Manufacturing and business units to develop OMS procedures for field and escalation teams and publish high-quality procedures.
•Partner with Quality & Reliability on field escalations and CAPA (8D), facilitate failure analysis, build training with Global Technical Training, and support design reviews.

Travel: Low travel

Pay and Benefits

Perks:Relocation

Key Requirements

•Bachelor’s degree in Engineering or a related field (preferred).
•2–4 years of experience in hardware, semiconductor capital equipment, robotics/EFEM, or complex electro-mechanical systems.
•Vacuum mainframe and automation experience, including robot and semiconductor substrate handling (e.g., SCARA/Cartesian arms, prealigners, end-effectors).
•Knowledge of software control systems, firmware control systems, and installation/startup/retrofit/maintenance documentation for complex systems.
•FMECA and CAPA/8D methodology experience, plus ability to read schematics/prints and perform failure analysis.

Experience:2-4 years

Education:Bachelor's in Engineering or related field

Skills:Cross-functional communicationProblem-solvingTechnical judgmentDriving outcomesExplaining complex topics

Tech Stack:Vacuum mainframeAutomationRoboticsEFEMSCARACartesian armsPrealignersEnd-effectorsFirmware control systemsFMECACAPA8DFailure analysis (FA)Robotics handlersHandlersCENsISBsLessons LearnedBest Known Methods (BKMs)

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

1 month ago

Global Product Support Engineer (Automation)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Participate in and own first product build and test in the Singapore lab; support new product final testing as required.
•Develop installation plans and technical product manuals, preventive/corrective maintenance procedures, and troubleshooting guides; release lessons learned, BKMs, CENs, and ISBs.
•Integrate legacy corrective actions into new designs, contribute to FMECA, and act as resolution owner for lab NCs and field issues through closure and change order requirements.
•Collaborate with Supplier Manufacturing and business units to develop OMS procedures for field and escalation teams and publish high-quality procedures.
•Partner with Quality & Reliability on field escalations and CAPA (8D), facilitate failure analysis, build training with Global Technical Training, and support design reviews.

Travel: Low travel

Pay and Benefits

Perks:Relocation

Key Requirements

•Bachelor’s degree in Engineering or a related field (preferred).
•2–4 years of experience in hardware, semiconductor capital equipment, robotics/EFEM, or complex electro-mechanical systems.
•Vacuum mainframe and automation experience, including robot and semiconductor substrate handling (e.g., SCARA/Cartesian arms, prealigners, end-effectors).
•Knowledge of software control systems, firmware control systems, and installation/startup/retrofit/maintenance documentation for complex systems.
•FMECA and CAPA/8D methodology experience, plus ability to read schematics/prints and perform failure analysis.

Experience:2-4 years

Education:Bachelor's in Engineering or related field

Skills:Cross-functional communicationProblem-solvingTechnical judgmentDriving outcomesExplaining complex topics

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor