Store Team Lead, Kota Bahru (Kelantan, 10, MY, 15050)

Crocs Inc.
Malaysia
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Communication","Team collaboration","Customer service","Sales-driven execution"]

Lead daily retail operations and deliver world-class consumer service using Crocs’ C.H.A.R.M. service model. Oversee opening/closing procedures, coach team members on product promotions, and drive daily sales targets to meet store goals. Coordinate team activities, support POS system use, stock replenishment, pricing/markdowns, and loyalty program execution. Serve as a role model, collaborate with store management on KPIs, and ensure compliance with asset protection procedures.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Crocs Inc.
Crocs Inc.
6 days ago

Store Team Lead, Kota Bahru (Kelantan, 10, MY, 15050)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead daily retail operations and deliver world-class consumer service using Crocs’ C.H.A.R.M. service model. Oversee opening/closing procedures, coach team members on product promotions, and drive daily sales targets to meet store goals. Coordinate team activities, support POS system use, stock replenishment, pricing/markdowns, and loyalty program execution. Serve as a role model, collaborate with store management on KPIs, and ensure compliance with asset protection procedures.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Deliver outstanding consumer service using Crocs’ C.H.A.R.M. service model.
  • •Oversee opening and closing procedures, educate team members on products and promotions, and drive daily sales targets.
  • •Coordinate, delegate, prioritize, and meet store deadlines while ensuring follow-up on daily activities.
  • •Learn and assist across store departments, including consumer service, product knowledge and placement, visual presentation, and stock room management.
  • •Support daily retail operations such as POS management, stock replenishment, pricing and markdown processes, loyalty program promotions, and cleanliness/recovery standards.

Key Requirements

  • •2–3 years of total retail experience, with a preference for previous store leadership experience.
  • •Demonstrated leadership abilities with a passion for challenging, empowering, and driving team results.
  • •Proven written and verbal communication skills with store teams, operations managers, District Managers, and corporate partners.
  • •Desire to succeed in a high-growth, fast-paced retail environment.
  • •Flexibility to work nights, weekends, holidays, and extended hours with regular attendance.
Experience:Retail
Skills:LeadershipCommunicationTeam collaborationCustomer serviceSales-driven execution
Tech Stack:POS system

Company Brief

Crocs Inc.
Designs, manufactures, and sells casual footwear and accessories known for its proprietary Croslite™ material. Crocs offers a range of comfortable, lightweight shoes and related products globally through wholesale, retail, and e-commerce channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Broomfield, United States
Founded: 2002
WebsiteLinkedIn