Renewals Manager

Cisco
Seoul
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Consultative selling","Negotiation","Risk assessment","Forecasting","Process optimization"]

Own end-to-end renewals for a portfolio of large enterprise accounts, leading cross-functional engagement from opportunity identification through on-time agreement close. Validate customer needs using structured methodologies (e.g., MEDDPIC), assess competitive and adoption/technology risks, and manage forecasting for renewals, churn, and pipeline health. Drive renewal strategy optimization with AI insights, simplify/automate renewal processes, and identify cross-sell/upsell expansion opportunities.

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FursaFursa
Cisco
Cisco
3 days ago

Renewals Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own end-to-end renewals for a portfolio of large enterprise accounts, leading cross-functional engagement from opportunity identification through on-time agreement close. Validate customer needs using structured methodologies (e.g., MEDDPIC), assess competitive and adoption/technology risks, and manage forecasting for renewals, churn, and pipeline health. Drive renewal strategy optimization with AI insights, simplify/automate renewal processes, and identify cross-sell/upsell expansion opportunities.
Location: Seoul
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Lead end-to-end renewals for assigned large enterprise accounts, engaging decision makers and aligning commercial terms and ordering arrangements for on-time renewals.
  • •Oversee renewals strategy for a portfolio, including complex and high-value deals across multiple accounts and segments.
  • •Conduct proactive risk assessments (competitive, adoption, and technology risks) and coordinate cross-functional resolution strategies to ensure renewals and customer satisfaction.
  • •Manage forecasting for renewals and potential churn, advising account teams and leadership on pipeline health and revenue retention.
  • •Drive simplification and automation in renewal processes while leveraging AI insights to optimize renewal strategies and strengthen customer relationships.

Key Requirements

  • •Bachelor’s + 7 years of related experience, or Master’s + 4 years, or PhD + 1 year, or equivalent relevant experience.
  • •Proficiency in written and spoken English and Korean.
  • •Strong working knowledge of renewal processes and customer procurement cycles to execute renewal plays independently.
  • •Ability to validate customer data/feedback and apply structured methodologies (e.g., MEDDPIC) during customer interactions.
  • •Experience managing complex or large multi-architecture renewals and working cross-functionally to align commercial terms and quote availability.
Experience:7+ yearsEnterpriseCustomer successRecurring revenueSoftware subscriptions
Education:Bachelor's
Skills:Consultative sellingNegotiationRisk assessmentForecastingProcess optimization
Languages:EnglishKorean
Tech Stack:MEDDPICAI tools

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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