Lead, Product Rollout (Vendor)

Delivery Hero
Singapore
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 6-8 yearsSkills: ["Communication","Stakeholder management","Mentorship","Cross-functional collaboration","Operating in ambiguity"]

Own end-to-end, cross-functional rollout of high-risk vendor migrations while influencing the roadmap for vendor-facing products. Partner with local and regional stakeholders to capture feedback, diagnose vendor performance issues (e.g., fail rates, offline rates, opening hours), and improve POS and order transmission integrations. Lead deployment playbooks and track rollout performance, adoption, and stakeholder alignment across APAC and EU markets, mentoring junior team members along the way.

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FursaFursa
Delivery Hero
Delivery Hero
4 days ago

Lead, Product Rollout (Vendor)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Own end-to-end, cross-functional rollout of high-risk vendor migrations while influencing the roadmap for vendor-facing products. Partner with local and regional stakeholders to capture feedback, diagnose vendor performance issues (e.g., fail rates, offline rates, opening hours), and improve POS and order transmission integrations. Lead deployment playbooks and track rollout performance, adoption, and stakeholder alignment across APAC and EU markets, mentoring junior team members along the way.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Engage local stakeholders and regional teams to gather product feedback, identify pain points, and refine feature requests for vendor-facing products.
  • •Deep-dive into vendor performance metrics (VFR, vendor offline rates, satisfaction drivers, average opening hours) to identify platform bottlenecks and cannibalization risks.
  • •Plan POS and order transmission strategy by evaluating friction points in direct and indirect POS integrations.
  • •Lead end-to-end cross-functional rollouts of critical, high-risk vendor migrations across operations, commercial, product, and finance teams.
  • •Architect and standardize deployment playbooks, FAQs, and frameworks; track and report rollout performance, adoption, and feedback while mentoring junior team members.

Key Requirements

  • •6–8 years of experience in product operations, commercial programme management, or product-related roles in a multi-region tech environment.
  • •Deep understanding of vendor operational excellence, order fulfillment, and partner enablement in two-sided marketplace platforms.
  • •Experience working with restaurants/delivery/logistics partners to improve partner operations from a tech product perspective.
  • •Proven track record delivering large-scale, multi-quarter projects with many cross-functional stakeholders and complex tech dependencies.
  • •Ability to operate in high-ambiguity settings, deep diving into product/operations details and structuring detailed product deployment plans.
Experience:6-8 yearsMulti-region techMarketplace platformsDelivery logistics
Skills:CommunicationStakeholder managementMentorshipCross-functional collaborationOperating in ambiguity
Languages:English
Tech Stack:AsanaPOS integrationsOrder transmission

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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