Customer Service Executive (Bilingual Chinese & English speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Handle customer order processing and order follow-ups, ensuring pricing integrity, on-time deliveries, and accurate fulfillment. Resolve customer complaints professionally, including coordinating returns, replacements, and billing/payment follow-ups. Partner with Inside Sales and coordinate with Logistics and Operations on capacity planning, scheduling, and supply-chain issue communication. Prepare daily reports, monitor key performance metrics, and support continuous improvement projects.

Location: Phnom Penh

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Manage customer inquiries related to order processing, follow-up, pricing integrity, on-time deliveries, and fulfillment.
•Provide order management support including order entry and expediting/shipment information to customers.
•Resolve and negotiate customer complaints, including returns, testing coordination, and replacement order approvals and follow-ups.
•Coordinate with Inside Sales, Logistics, and Operations on supply-chain issues, capacity planning, and scheduling; back up team members as needed.
•Coordinate returns and defected labels, prepare production schedules and daily reports, monitor performance metrics, and participate or lead continuous improvement projects.

Key Requirements

•Bachelor’s degree.
•1-2 years related experience (lead experience preferred).
•Ability to read, write, and speak English and Chinese.
•Understanding of computer systems such as Microsoft Office and function-specific software.
•Excellent customer service skills.

Experience:1-2 years

Education:Bachelor's

Skills:Customer serviceCommunicationNegotiationPresentation

Languages:EnglishChinese

Tech Stack:Microsoft Office

Company Brief

Avery Dennison

Industry: Printing & Packaging

Website

Loading job details...

Preparing the role view and application actions.

Avery Dennison

1 week ago

Customer Service Executive (Bilingual Chinese & English speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: Phnom Penh

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Manage customer inquiries related to order processing, follow-up, pricing integrity, on-time deliveries, and fulfillment.
•Provide order management support including order entry and expediting/shipment information to customers.
•Resolve and negotiate customer complaints, including returns, testing coordination, and replacement order approvals and follow-ups.
•Coordinate with Inside Sales, Logistics, and Operations on supply-chain issues, capacity planning, and scheduling; back up team members as needed.
•Coordinate returns and defected labels, prepare production schedules and daily reports, monitor performance metrics, and participate or lead continuous improvement projects.

Key Requirements

•Bachelor’s degree.
•1-2 years related experience (lead experience preferred).
•Ability to read, write, and speak English and Chinese.
•Understanding of computer systems such as Microsoft Office and function-specific software.
•Excellent customer service skills.

Experience:1-2 years

Education:Bachelor's

Skills:Customer serviceCommunicationNegotiationPresentation

Languages:EnglishChinese

Tech Stack:Microsoft Office

Company Brief

Avery Dennison

Industry: Printing & Packaging

Website