Senior Program Manager, Disaster Recovery

Twilio
United States
Workplace: RemoteFull timeUSD 116,960 - 171,900 annuallyFunction: Program & Project Management (PMO)Experience: 7+ yearsSkills: ["Communication","Risk management"]

Lead Twilio’s enterprise disaster recovery (DR) management program, owning governance, planning, and execution to improve product and IT resilience. Drive risk reduction by integrating DR vulnerabilities, Service Readiness Framework findings, and exercise gaps into existing risk frameworks. Coordinate DR readiness through annual compliance updates, unified gamedays, quarterly technical tests, and audits against RTO/RPO targets, including vendor plan reviews and live disruption support.

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FursaFursa
Twilio
Twilio
2 months ago

Senior Program Manager, Disaster Recovery

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead Twilio’s enterprise disaster recovery (DR) management program, owning governance, planning, and execution to improve product and IT resilience. Drive risk reduction by integrating DR vulnerabilities, Service Readiness Framework findings, and exercise gaps into existing risk frameworks. Coordinate DR readiness through annual compliance updates, unified gamedays, quarterly technical tests, and audits against RTO/RPO targets, including vendor plan reviews and live disruption support.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Lead the annual disaster recovery program plan development, review, and executive sign-off lifecycle for critical product and non-product systems.
  • •Integrate disaster recovery vulnerabilities, Service Readiness Framework (SRF) findings, and exercise gaps into risk frameworks to quantify and reduce operational risk.
  • •Author program updates, annual compliance metrics, and responses to internal and external audit findings.
  • •Partner across the organization to execute unified gamedays and quarterly technical tests, ensuring applications fail over predictably.
  • •Benchmark and audit recovery execution against RTO/RPO targets; convert playbooks into runnable procedures and serve as the technical DR authority during live disruptions.
Travel: Low travel

Pay and Benefits

Salary: USD 116,960 - 171,900 annually
Equity and Bonus:Equity
Perks:Health Insurance401kPaid LeavePersonal LeaveParental Leave

Key Requirements

  • •Active Certified Business Continuity Professional (CBCP) designation.
  • •Practical familiarity with cloud infrastructure platforms (AWS console operations), containerization ecosystems, database synchronization architectures, and centralized configuration directories.
  • •Proven experience leading technical response or recovery workflows during high-severity live outages alongside incident management teams.
  • •Exceptional verbal and written communication skills, including translating single points of failure into actionable risk metrics for senior security leadership.
  • •7+ years of dedicated technical disaster recovery program management experience in a cloud-native enterprise environment.
Experience:7+ yearsCloud-native enterpriseDisaster recovery
Skills:CommunicationRisk management
Certifications:Certified Business Continuity Professional (CBCP)
Languages:English
Tech Stack:AWSCloud infrastructureContainerizationDatabase synchronizationIncident managementRecovery Time Objectives (RTO)Recovery Point Objectives (RPO)

Company Brief

Twilio
Provides cloud communications platforms and APIs enabling developers to add voice, messaging, video, and authentication features to applications. Serves enterprises and developers with programmable communications, engagement, and customer interaction tools.
Industry: API Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn