Technical Support Agent

PAR Technology
New York
Workplace: RemoteFull timeUSD 19 - 21 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Problem-solving","Communication","Teamwork","Multitasking","Customer service"]

Entry-level Technical Support Agent role in PAR Technology’s call center, focusing on first-line support for POS hardware/software and PAR products. You’ll resolve technical and operational issues, log incidents, follow escalation workflows, and collaborate with internal teams and third-party engineers, with overnight remote shifts and growth opportunities within a restaurant tech leader.

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PAR Technology
PAR Technology
8 months ago

Technical Support Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Entry-level Technical Support Agent role in PAR Technology’s call center, focusing on first-line support for POS hardware/software and PAR products. You’ll resolve technical and operational issues, log incidents, follow escalation workflows, and collaborate with internal teams and third-party engineers, with overnight remote shifts and growth opportunities within a restaurant tech leader.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide first-level support for POS hardware/software and PAR products
  • •Resolve operational and technical issues quickly and efficiently
  • •Log and manage incidents using our service management tools
  • •Follow escalation workflows and contribute to our knowledge base
  • •Deliver exceptional service that fosters total customer satisfaction

Pay and Benefits

Salary: USD 19 - 21 hourly

Key Requirements

  • •1+ year of Customer Service experience (Helpdesk experience preferred)
  • •Background in restaurant or call center environments
  • •Strong problem-solving and communication skills
  • •Solid typing skills and working knowledge of Windows OS
  • •Reliable broadband/fiber internet and access to a backup work location
Experience:1+ yearsRestaurant technologyPOSHospitality
Skills:Problem-solvingCommunicationTeamworkMultitaskingCustomer service
Certifications:A+Microsoft certifications
Tech Stack:Windows OSPOSService management

Company Brief

PAR Technology
Provides unified software, hardware and services for restaurant and retail operations, including POS, digital ordering, loyalty, back-office, payments and hardware solutions for chains and independent operators worldwide.
Industry: Restaurants & Food Service
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Hartford, United States
Founded: 1968
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn