Inside Sales Account Manager

Chep
Milan, Madrid, Netherlands, Antwerp
Workplace: HybridFull timeEUR 43,280 - 56,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Organizational skills","Problem-solving","Prioritization","Independent work"]

Manage a European portfolio of small and medium-sized customers, serving as the main contact for inquiries, issue resolution, and retention. Drive account growth by identifying new leads, supporting contract renewals and pricing discussions, and monitoring performance using key metrics and customer feedback (e.g., NPS). Collaborate with cross-functional teams across Europe to improve profitability, forecasting, and customer experience while advancing sustainability-linked initiatives.

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FursaFursa
Chep
Chep
2 months ago

Inside Sales Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 26 days agoStatus: Live

Job Summary

Manage a European portfolio of small and medium-sized customers, serving as the main contact for inquiries, issue resolution, and retention. Drive account growth by identifying new leads, supporting contract renewals and pricing discussions, and monitoring performance using key metrics and customer feedback (e.g., NPS). Collaborate with cross-functional teams across Europe to improve profitability, forecasting, and customer experience while advancing sustainability-linked initiatives.
Location: Milan, Madrid, Netherlands, Antwerp
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Build and sustain customer relationships across a portfolio as the main point of contact for inquiries, issue resolution, and satisfaction.
  • •Identify growth opportunities and pursue new business leads to increase revenue through expansion and pricing optimisations.
  • •Collaborate with cross-functional teams (Sales, Operations, Category Management) to design and execute strategic plans supporting customer growth and efficiency.
  • •Conduct regular business reviews, manage tenders, and negotiate contracts aligned with business goals and customer needs.
  • •Monitor account performance using key metrics and customer feedback (e.g., NPS), and oversee annual audits for compliance and recovery of equipment fees.

Pay and Benefits

Salary: EUR 43,280 - 56,000 annually
Perks:Annual BonusMeal VouchersEapLife Insurance

Key Requirements

  • •Fluent Italian and English.
  • •Additional European language skills are advantageous, particularly Dutch.
  • •Background in customer service, account management, inside sales, or commercial support.
  • •Strong communication and organisational skills with a customer-focused, problem-solving mindset.
  • •Ability to prioritise effectively across a large portfolio and work independently in a virtual environment.
Skills:CommunicationOrganizational skillsProblem-solvingPrioritizationIndependent work
Languages:ItalianEnglishDutch
Tech Stack:Microsoft Teams

Company Brief

Chep
Provides pooled pallets, crates and containers and supply-chain logistics services to manufacturers, retailers and logistics providers globally, enabling transport, storage and returnable packaging solutions that reduce cost, waste and complexity in multi-party supply chains.
Industry: Logistics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: Sydney, Australia
WebsiteLinkedIn