ColdFusion L2/L3 Application Support Specialist

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3-8 yearsSkills: ["Analytical and problem-solving","Incident ownership","Troubleshoot under pressure","Stakeholder communication","Cross-team collaboration"]

Support and maintain business-critical Adobe ColdFusion applications as an L2/L3 production support specialist. Own P1–P3 incidents within SLA/OLA, perform troubleshooting and root-cause analysis across application, web, and database layers, and optimize SQL/stored procedures. Monitor application health, interfaces, and scheduled jobs, execute release/deployment activities with validation and rollback, and collaborate with infrastructure, DBA, network, security, and development teams using ITIL processes.

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FursaFursa
NTT
NTT
2 months ago

ColdFusion L2/L3 Application Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Support and maintain business-critical Adobe ColdFusion applications as an L2/L3 production support specialist. Own P1–P3 incidents within SLA/OLA, perform troubleshooting and root-cause analysis across application, web, and database layers, and optimize SQL/stored procedures. Monitor application health, interfaces, and scheduled jobs, execute release/deployment activities with validation and rollback, and collaborate with infrastructure, DBA, network, security, and development teams using ITIL processes.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide L2/L3 production support for Adobe ColdFusion applications, ensuring availability and stability.
  • •Own and resolve P1/P2/P3 incidents within SLA/OLA, including participation in major incident calls.
  • •Troubleshoot application failures, performance degradation, connectivity issues, scheduled-job failures, integration errors, and data-related incidents.
  • •Perform log-based root-cause analysis for critical/recurring incidents and drive corrective/preventive actions.
  • •Support monitoring, deployment/release activities (checks, smoke testing, validation, rollback), and manage incidents/problems/service requests/changes per ITIL processes.

Key Requirements

  • •3–8 years of experience in Adobe ColdFusion application support, including L2/L3 production support responsibilities.
  • •Strong hands-on troubleshooting of ColdFusion/CFML applications and understanding of ColdFusion components (CFCs, templates, session/application management, scheduled tasks, data sources, error handling).
  • •Strong SQL and database troubleshooting with SQL Server, Oracle, MySQL, or similar RDBMS, including troubleshooting database connections and data-processing issues.
  • •Experience monitoring and troubleshooting production issues across application, web server, and database layers, including performance and connectivity failures.
  • •Knowledge of Incident, Problem, Change, Release, and Major Incident Management processes and ability to coordinate cross-team resolution (infrastructure/DBA/network/security/development).
Experience:3-8 yearsProduction supportITILIncident management
Skills:Analytical and problem-solvingIncident ownershipTroubleshoot under pressureStakeholder communicationCross-team collaboration
Tech Stack:Adobe ColdFusionCFMLSQL ServerOracleMySQLIISApacheHTTPHTTPSHTMLJavaScriptRESTSOAPJSONXMLServiceNowSource-control systemsCI-CDAWSAzure

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn