Analyst/Sr Analyst, AAdvantage Operations (Fort Worth, TX, US)

American Airlines Group
United States
Workplace: OnsiteFull timeFunction: Data Analytics & Business IntelligenceEducation: bachelorsSkills: ["Customer experience focus","Continuous improvement","Cross-functional collaboration","Root cause analysis","Process documentation"]

Support the AAdvantage Operations team by analyzing customer behavior, program performance, and operational trends to improve loyalty outcomes. Build and maintain dashboards and recurring reports tracking KPIs like enrollment, engagement, redemption, escalation volume, and NPS. Identify trends and anomalies, troubleshoot data or platform issues, and partner cross-functionally to drive program efficiency, member satisfaction, and process improvements using SQL, Excel, Tableau, and Power BI.

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FursaFursa
American Airlines Group
American Airlines Group
6 hours ago

Analyst/Sr Analyst, AAdvantage Operations (Fort Worth, TX, US)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Support the AAdvantage Operations team by analyzing customer behavior, program performance, and operational trends to improve loyalty outcomes. Build and maintain dashboards and recurring reports tracking KPIs like enrollment, engagement, redemption, escalation volume, and NPS. Identify trends and anomalies, troubleshoot data or platform issues, and partner cross-functionally to drive program efficiency, member satisfaction, and process improvements using SQL, Excel, Tableau, and Power BI.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Analyze customer behavior, program performance, and operational trends to enhance loyalty program outcomes.
  • •Build and maintain dashboards and recurring KPI reporting for enrollment, engagement, redemption, escalation volume, and NPS.
  • •Identify trends, anomalies, and opportunities to improve program efficiency and member satisfaction.
  • •Support day-to-day AAdvantage operations, including promotions, point accrual/redemption, and member communications.
  • •Provide analytical support for executive-level member escalations, performing troubleshooting and root-cause analysis for data/platform issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

  • •Bachelor’s degree or equivalent training/experience.
  • •3 years of related work experience.
  • •Knowledge of AAdvantage loyalty products/propositions and consumer behavior.
  • •Proficiency with SQL, Excel, Tableau, and Power BI.
  • •Ability to support analytics and operations for a loyalty program, including root-cause analysis for member issues.
Experience:Loyalty programsCustomer experienceAnalyticsOperations support
Education:Bachelor's
Skills:Customer experience focusContinuous improvementCross-functional collaborationRoot cause analysisProcess documentation
Tech Stack:SQLExcelTableauPower BISABRE

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn