Business Systems Analyst Lead

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 8+ yearsEducation: bachelorsSkills: ["Executive communication","Influencing senior stakeholders","Analytical thinking","Problem-solving","Strategic planning"]

Own the technology roadmap for one or more Contact Center product domains and translate business strategy into executable initiatives. Lead discovery, requirements, process mapping, and future-state design, ensuring work items tie to measurable business outcomes. Coordinate delivery across architects, engineers, QA, product engineering managers, operations, vendors, and stakeholders, managing dependencies, risks, and release readiness while acting as a trusted advisor and executive communicator.

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Huntington Bancshares
Huntington Bancshares
4 hours ago

Business Systems Analyst Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Own the technology roadmap for one or more Contact Center product domains and translate business strategy into executable initiatives. Lead discovery, requirements, process mapping, and future-state design, ensuring work items tie to measurable business outcomes. Coordinate delivery across architects, engineers, QA, product engineering managers, operations, vendors, and stakeholders, managing dependencies, risks, and release readiness while acting as a trusted advisor and executive communicator.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Manager level

Key Responsibilities

  • •Own the technology roadmap and define success metrics for a Contact Center product domain.
  • •Translate business goals into actionable technology initiatives aligned to measurable outcomes.
  • •Lead requirements discovery and development of user stories, acceptance criteria, process flows, business requirements, and business cases.
  • •Drive delivery from concept through production deployment by coordinating across architects, engineers, QA, product engineering managers, operations, vendors, and stakeholders.
  • •Act as trusted advisor and executive-level communicator, managing prioritization, dependencies, risks, blockers, governance, and continuous improvement.

Key Requirements

  • •Bachelor’s degree in information technology, Business, Finance, Engineering, or related discipline.
  • •8+ years of Business Analysis, Product Management, Program Delivery, or Technology Leadership experience.
  • •Experience leading large, cross-functional technology initiatives.
  • •Strong executive communication and presentation skills.
  • •Experience with Contact Center technologies including Genesys Cloud CX.
Experience:8+ yearsContact centerDigital transformationBankingFinancial services
Education:Bachelor's
Skills:Executive communicationInfluencing senior stakeholdersAnalytical thinkingProblem-solvingStrategic planning
Certifications:CBAPPMI-PBAProduct ManagementScrum
Tech Stack:Genesys Cloud CXAIAutomationAPIsAnalyticsAgileSAFeScrum

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn