Manager, Airport Customer Care (New York City, NY, US)

Manage day-to-day airport customer service operations for multiple facilities, overseeing ticket counter and gate activity while ensuring safety, security, and compliance. Optimize resource usage to hit operational performance targets, review staffing needs and bid schedules, and communicate procedural changes. Monitor and analyze service trends for on-time performance, mentor and develop employees, and support interviews and selection of customer service supervisors. Maintain budget planning and vendor/contract obligations.