Contact Centre Representative III

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork","Problem-solving"]

Handle customer inquiries for credit cards and general banking services via phone, email, and real-time messaging. Identify customer needs and recommend suitable products and services to achieve expected outcomes. Propose reasonable solutions when needed to resolve customer issues and deliver high-quality service, while collaborating effectively as part of a customer contact team.

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FursaFursa
HSBC
HSBC
2 days ago

Contact Centre Representative III

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Handle customer inquiries for credit cards and general banking services via phone, email, and real-time messaging. Identify customer needs and recommend suitable products and services to achieve expected outcomes. Propose reasonable solutions when needed to resolve customer issues and deliver high-quality service, while collaborating effectively as part of a customer contact team.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Answer customer inquiries about credit cards and general banking services via phone, email, and real-time messaging tools.
  • •Explore customer needs and recommend appropriate products and services to achieve expected results.
  • •Provide reasonable solutions based on specific situations to resolve customer difficulties.
  • •Ensure customer satisfaction by delivering high-quality service.
  • •Collaborate with the team to support contact center operations.

Pay and Benefits

Perks:Flexible Work

Key Requirements

  • •Strong customer service mindset and willingness to work in customer service roles.
  • •Fluent Cantonese with clear thinking and strong communication skills.
  • •Good team collaboration spirit.
  • •Competent English communication plus reading and writing ability.
  • •Ability to accept shift scheduling (priority considered).
Skills:Customer serviceCommunicationTeamworkProblem-solving
Languages:CantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn