Technical Support Specialist II - Core Apps (Remote Eligible - Costa Rica)

Smartsheet
San Jose
Workplace: RemoteFull timeFunction: IT Support & HelpdeskExperience: 1+ yearsSkills: ["Communication","Empathy","Problem-solving"]

Technical Support Specialist role providing first-line support to Smartsheet customers, troubleshooting issues across product areas, and driving great customer experiences. You’ll become Smartsheet Product Certified, work via multiple channels, and collaborate with leaders to meet performance goals while developing expertise in a product area. Remote-eligible within Costa Rica with teleworking options.

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FursaFursa
Smartsheet
Smartsheet
2 months ago

Technical Support Specialist II - Core Apps (Remote Eligible - Costa Rica)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Technical Support Specialist role providing first-line support to Smartsheet customers, troubleshooting issues across product areas, and driving great customer experiences. You’ll become Smartsheet Product Certified, work via multiple channels, and collaborate with leaders to meet performance goals while developing expertise in a product area. Remote-eligible within Costa Rica with teleworking options.
Location: San Jose
Workplace: Remote
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Troubleshoot customer issues using internal and external documentation, various tools, and escalation resources to resolve customer issues and deliver great customer experiences
  • •Become Smartsheet Product Certified and work with customers through email, phone, and chat
  • •Partner with leaders to meet or exceed performance goals in areas like customer satisfaction, quality assurance, and attendance
  • •Become an expert in a specific product area
  • •Contribute to team projects

Pay and Benefits

Perks:Health InsuranceLife InsuranceMonthly StipendPaid LeaveMaternity LeavePaternity LeaveVolunteer DayLearning BudgetTeleworking

Key Requirements

  • •1+ years of Technical or Customer support experience, or equivalent
  • •Excellent written, verbal and interpersonal communication skills
  • •Ability to demonstrate empathetic and confident issue ownership, assuring customers that you will direct them to the right resource if you cannot solve the problem
  • •Working knowledge of assigned feature a plus
  • •Flexibility in working hours as this position will require work outside of standard business hours
Experience:1+ yearsTech supportCustomer support
Skills:CommunicationEmpathyProblem-solving
Languages:English
Tech Stack:Internal toolsDocumentation

Company Brief

Smartsheet
Provides a cloud-based work management platform that enables teams to plan, track, automate, and report on work. Smartsheet combines spreadsheets, collaboration, and workflow automation to help organizations manage projects and processes at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bellevue, United States
Founded: 2005
WebsiteLinkedIn