1 day ago

Customer Success Manager - Pacific Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Serve as a trusted advisor to Webflow’s Enterprise strategic accounts, guiding customers from onboarding through renewal. Build strong relationships with day-to-day teams and key stakeholders, understand goals and workflows, and drive adoption of Webflow’s AI-native website experience platform. Partner with Account Executives and Solutions Engineers to deliver smooth onboarding, run business reviews to unblock issues, and own renewals while contributing to retention and expansion outcomes.

Location: United States, British Columbia, Ontario

Workplace: Remote

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build and maintain strong working relationships with customers’ day-to-day teams and key stakeholders throughout their Webflow journey.
•Understand customer goals and workflows to guide them toward meaningful wins with Webflow’s platform.
•Support account strategy by helping customers adopt core features, implement best practices, and stay on track with success plans.
•Partner with Account Executives and Solutions Engineers to deliver smooth onboarding and drive ongoing feature adoption.
•Run check-ins and business reviews to highlight progress, unblock issues, uncover opportunities, and own renewals from forecasting through close.

Pay and Benefits

Perks:EquityHealth InsurancePaid Leave401k

Key Requirements

•3+ years prior experience in Customer Success, Account Management, or a client-facing role in SaaS, digital experiences, or an agency environment.
•Familiarity with the marketing and digital experience landscape, including CMS platforms, martech/analytics tools, SEO fundamentals, or campaign workflows.
•Experience managing a book of accounts while balancing competing priorities and keeping work moving.
•Solid organizational and project-management habits for preparation, clear documentation, and reliable follow-through.
•Strong technical aptitude to quickly learn and navigate complex technical products, web technologies, and workflow tools.

Experience:3+ yearsSaaSDigital experiencesAgency environment

Skills:Consultative approachClear communicationStrong organizationProject managementTechnical aptitude

Languages:English

Tech Stack:AI-native website experience platformCMS platformsMartechAnalytics toolsSEOWeb technologiesWorkflow tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Webflow

Provides a visual web development platform enabling designers and teams to build, launch, and scale responsive websites and web apps without coding, combining design tools, CMS, hosting, and collaboration features.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Webflow

1 day ago

Customer Success Manager - Pacific Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: United States, British Columbia, Ontario

Workplace: Remote

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build and maintain strong working relationships with customers’ day-to-day teams and key stakeholders throughout their Webflow journey.
•Understand customer goals and workflows to guide them toward meaningful wins with Webflow’s platform.
•Support account strategy by helping customers adopt core features, implement best practices, and stay on track with success plans.
•Partner with Account Executives and Solutions Engineers to deliver smooth onboarding and drive ongoing feature adoption.
•Run check-ins and business reviews to highlight progress, unblock issues, uncover opportunities, and own renewals from forecasting through close.

Pay and Benefits

Perks:EquityHealth InsurancePaid Leave401k

Key Requirements

•3+ years prior experience in Customer Success, Account Management, or a client-facing role in SaaS, digital experiences, or an agency environment.
•Familiarity with the marketing and digital experience landscape, including CMS platforms, martech/analytics tools, SEO fundamentals, or campaign workflows.
•Experience managing a book of accounts while balancing competing priorities and keeping work moving.
•Solid organizational and project-management habits for preparation, clear documentation, and reliable follow-through.
•Strong technical aptitude to quickly learn and navigate complex technical products, web technologies, and workflow tools.

Experience:3+ yearsSaaSDigital experiencesAgency environment

Skills:Consultative approachClear communicationStrong organizationProject managementTechnical aptitude

Languages:English

Tech Stack:AI-native website experience platformCMS platformsMartechAnalytics toolsSEOWeb technologiesWorkflow tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Webflow

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn