Customer Success Manager - French speaker

Salesforce
Dublin
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 7-10 yearsSkills: ["Consulting","Trusted advisor","Executive communication","Relationship building","Risk management","Problem-solving","Objection handling"]

Partner with customers to accelerate business value and improve returns on their Salesforce investment. Use Salesforce’s Customer Success Methodology to understand goals, recommend solutions, and guide adoption through a comprehensive adoption path. Build executive-level relationships across IT and business stakeholders, demonstrate hands-on Salesforce product knowledge, proactively manage risks, and communicate technical updates that impact customer outcomes.

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FursaFursa
Salesforce
Salesforce
2 months ago

Customer Success Manager - French speaker

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Last checked: 20 hours agoStatus: Live

Job Summary

Partner with customers to accelerate business value and improve returns on their Salesforce investment. Use Salesforce’s Customer Success Methodology to understand goals, recommend solutions, and guide adoption through a comprehensive adoption path. Build executive-level relationships across IT and business stakeholders, demonstrate hands-on Salesforce product knowledge, proactively manage risks, and communicate technical updates that impact customer outcomes.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Use the Customer Success Methodology to understand customer goals and provide recommendations to achieve business and technology objectives.
  • •Develop and evangelize knowledge of customers’ Salesforce implementations and promote capabilities across Salesforce Clouds.
  • •Guide customers on organizational strategy, governance, and organizational change processes based on their needs.
  • •Apply hands-on Salesforce product knowledge to customer priorities, roadmap, and adoption plans.
  • •Proactively identify customer risks, build mitigation plans, and communicate relevant technical product changes, outages, and end-of-life updates.

Key Requirements

  • •7-10 years of relevant industry expertise.
  • •In-depth knowledge in one or more lines of business, including a specific cloud or industry.
  • •Strong consulting skills and proven results as a Trusted Advisor to drive customer business value.
  • •Ability to lead influential C-level conversations, facilitate difficult discussions, and handle objections.
  • •Fluency in French & English is required.
Experience:7-10 yearsCustomer successCRMAI
Skills:ConsultingTrusted advisorExecutive communicationRelationship buildingRisk managementProblem-solvingObjection handling
Languages:FrenchEnglish
Tech Stack:SalesforceAgentforceAI CRMAI

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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