Sr Cust Exp Specialist

Serve as the primary customer contact for an assigned portfolio, handling inbound calls and emails to resolve order inquiries covering ship dates, problems, changes, repairs, and RMA requests. Support order processing through order entry, expediting, change orders, returns, and discrepancy resolution. Collaborate with Technical Support, Logistics, Manufacturing, Sales, and Product to resolve customer issues, while following standard work and policies to deliver excellent customer care and drive continuous improvement.