Rho

1 week ago

Client Service Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Support clients of a startup-focused banking platform by resolving inquiries across live chat, phone, email, and text. Handle everything from account troubleshooting like password resets to higher-touch questions such as ERP integrations and expense policy setup. Work full-time from the Salt Lake City office on a rotating shift schedule, while documenting issues, collecting feedback, and following service protocols to improve the client experience.

Location: Salt Lake City

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Resolve client issues via chat, phone, email, and text while applying Rho service standards.
•Document common client issues and resolutions to build the team knowledge base.
•Collect client feedback to identify service improvements.
•Document and communicate ongoing issues to teammates and leadership for follow-up.
•Follow established protocols and procedures for client service delivery.

Pay and Benefits

Salary: USD 58,000 - 70,000

Perks:EquityHealth InsurancePaid Leave

Key Requirements

•2+ years of experience in customer service, with financial services or startup experience preferred.
•Strong communication skills to explain complex concepts clearly to clients.
•Self-motivated with good judgment and sound decision-making during shifts with lighter on-site coverage.
•Basic understanding of finance concepts, including banking, credit cards, and accounting principles.
•Comfortable working in a fast-paced environment and adapting to changing priorities.

Experience:2+ yearsFinancial servicesStartup

Skills:CommunicationJudgmentDecision-makingSelf-motivationAdaptability

Company Brief

Rho

Provides an integrated corporate banking platform offering business accounts, corporate cards, bill pay, and treasury management to help companies manage cash, spend, and payments with modern banking and spend controls.

Industry: Corporate Banking

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series C

Headquarters: New York, United States

Founded: 2019

Website LinkedIn

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Rho