Telecom Customer Service Representative

U.S. Bancorp
Minnesota, North Dakota
Workplace: RemoteFull timeUSD 24.18 - 32.21Function: Customer Support (Service Desk)Experience: 2-3 yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Negotiation","Customer service","Troubleshooting"]

Support U.S. Bank clients’ commercial credit card programs by delivering technical assistance via phone, email, and chat for online commercial card management platforms. Provide system walkthroughs, troubleshooting, and escalation of complex issues, and follow up to ensure resolution. Maintain documentation and help drive service excellence as part of a 24/7 technical help desk team covering a swing shift and rotating weekend shifts. Support Federal Government accounts and complete required screening.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
2 days ago

Telecom Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Support U.S. Bank clients’ commercial credit card programs by delivering technical assistance via phone, email, and chat for online commercial card management platforms. Provide system walkthroughs, troubleshooting, and escalation of complex issues, and follow up to ensure resolution. Maintain documentation and help drive service excellence as part of a 24/7 technical help desk team covering a swing shift and rotating weekend shifts. Support Federal Government accounts and complete required screening.
Location: Minnesota, North Dakota
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide technical help desk support to clients for commercial credit card programs through phone, email, and chat.
  • •Conduct system walkthroughs and troubleshoot issues on online commercial card management platforms.
  • •Escalate complex problems when needed and follow up with users to ensure resolution.
  • •Complete daily tasks, maintain documentation of activities, and contribute to team success.
  • •Provide after-hours support as part of a 24/7 support center with assigned swing shift and rotating weekend shifts.

Pay and Benefits

Salary: USD 24.18 - 32.21
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife Insurance401kRetirementPaid LeavePaid Holidays

Key Requirements

  • •High school diploma or equivalent.
  • •2 to 3 years of experience as a Telecommunications CSR.
  • •2 or more years of experience in customer service or technical support.
  • •Strong verbal and written communication skills.
  • •Proficient computer skills, including Microsoft Office.
Experience:2-3 years
Education:High School
Skills:CommunicationProblem-solvingNegotiationCustomer serviceTroubleshooting
Tech Stack:Microsoft Office

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
Glassdoor
Glassdoor: 3.8
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