Solutions Support Engineer, (Cloud Security & AI)

Wiz
Japan
Workplace: RemoteFull timeFunction: Product ManagementExperience: 5+ yearsSkills: ["Communication","Problem-solving","Teamwork","Customer focus","Troubleshooting"]

Join Wiz as a Solutions Support Engineer in a global team focused on providing outstanding technical support for cloud security. You’ll troubleshoot customer issues across debugging, networking, and system administration, update documentation, and design scalable support solutions using coding and scripting, while collaborating with product and engineering teams. Japanese fluency and cloud tech experience are required to thrive in this role.

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FursaFursa
Wiz
Wiz
4 months ago

Solutions Support Engineer, (Cloud Security & AI)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Join Wiz as a Solutions Support Engineer in a global team focused on providing outstanding technical support for cloud security. You’ll troubleshoot customer issues across debugging, networking, and system administration, update documentation, and design scalable support solutions using coding and scripting, while collaborating with product and engineering teams. Japanese fluency and cloud tech experience are required to thrive in this role.
Location: Japan
Workplace: Remote
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams
  • •Identify cases that require escalation (either technically or strategically)
  • •Create, maintain, and coordinate incident management requests to product or engineering
  • •Design and implement solutions that scale the support offering through automations
  • •Participate in on-call rotation for after-hours, holiday, weekend support coverage

Key Requirements

  • •5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
  • •5+ years of hands-on, technical experience in customer support or similar roles (explicit in description)
  • •2+ years of hands-on experience with Cloud technologies (Azure, AWS, GCP)
  • •Experience reading or debugging code in Java, Python, Shell, JavaScript, JSON
  • •Proficiency with command-line tools and Linux operating environments
  • •Fluency in Japanese
Experience:5+ yearsCloud securitySaaSCloud computing
Skills:CommunicationProblem-solvingTeamworkCustomer focusTroubleshooting
Languages:Japanese
Tech Stack:JavaPythonShellJavaScriptJSONLinuxKubernetesREST APIsGraphQLHTTPDNSAzureAWSGCP

Company Brief

Wiz
Provides cloud security platform that detects and prioritizes risks across cloud infrastructure, workloads, and identities, enabling organizations to proactively identify and remediate threats across multi-cloud environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: New York, United States
Founded: 2020
WebsiteLinkedIn