Professional Services Engineer

Cyberhaven
Mexico City
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Communication","Cross-functional collaboration","Problem-solving","Debugging"]

Lead customer implementations by configuring and integrating Cyberhaven’s data security solution within clients’ environments. Collaborate with clients to understand technical requirements, troubleshoot issues using log analysis and advanced debugging, and deliver customized dataset and DLP policy solutions. Coordinate with Support, Engineering, and Operations to resolve escalations, provide technical training to end users, and serve as a trusted advisor with best-practice guidance. Based in the greater Mexico City area.

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FursaFursa
Cyberhaven
Cyberhaven
4 days ago

Professional Services Engineer

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Last checked: 21 minutes agoStatus: Live

Job Summary

Lead customer implementations by configuring and integrating Cyberhaven’s data security solution within clients’ environments. Collaborate with clients to understand technical requirements, troubleshoot issues using log analysis and advanced debugging, and deliver customized dataset and DLP policy solutions. Coordinate with Support, Engineering, and Operations to resolve escalations, provide technical training to end users, and serve as a trusted advisor with best-practice guidance. Based in the greater Mexico City area.
Location: Mexico City
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own customer implementation, configuration, and integration of Cyberhaven’s solution for deployment within clients’ existing environments.
  • •Collaborate with clients to understand technical requirements, diagnose issues, and create customized dataset and policy solutions.
  • •Analyze logs and perform advanced troubleshooting to identify root causes, then escalate and resolve issues with Support, Engineering, and Operations teams.
  • •Deliver technical training to end users and provide strategic guidance, best practices, and insights to help clients maximize product value.
  • •Run progress updates and status meetings, conduct post-implementation reviews, and act as an internal and external point of contact for client escalations.

Key Requirements

  • •3+ years of experience in solutions engineering, delivery management, or professional services with endpoint security in the cybersecurity and DLP space.
  • •Proven ability to deliver complex technical solutions in a professional services or consulting role, specifically for endpoint security products.
  • •Experience with DLP solutions such as Forcepoint, Symantec, McAfee DLP, Fortra (Digital Guardian), Trend Micro, Check Point, Next DLP, or Proofpoint.
  • •Understanding of data classification methodologies and the ability to define DLP policies.
  • •Hands-on troubleshooting experience with SaaS-based security or endpoint agent technologies, including software debugging and technical training capability.
Experience:3+ yearsEndpoint securityDLPCybersecurityProfessional servicesConsultingSaaS
Education:
Skills:CommunicationCross-functional collaborationProblem-solvingDebugging
Tech Stack:Log file analysisDebuggingData integrationAPIsSaaSEndpoint agentSystem architectureNetwork protocolsGoogle Cloud PlatformGCPMacOSMDMSCCMGPOIntunePowerShellWindows registry configuration

Company Brief

Cyberhaven
Cyberhaven provides AI-powered data security (Data Detection & Response) that traces data lineage to detect, prevent, and investigate data loss, insider risk, and AI-related data exposures across cloud, endpoints, and SaaS applications.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Palo Alto, United States
Founded: 2016
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor