Customer Success Manager

Gomotive
Mexico City
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Relationship building","Receptive to feedback","Continuous improvement","Resilience under pressure","Planning and resourcefulness"]

Own a named book of business for Mexico customers, driving adoption and best practices while ensuring consistent renewals and retention. Be the customer-facing point of contact—handling training, health, satisfaction, and guidance to help customers realize value across the Motive platform. Triage support and escalations, manage high-volume email/chat/phone, and coordinate with Sales and Implementation Consultants for seamless handoff.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Gomotive
Gomotive
1 day ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Own a named book of business for Mexico customers, driving adoption and best practices while ensuring consistent renewals and retention. Be the customer-facing point of contact—handling training, health, satisfaction, and guidance to help customers realize value across the Motive platform. Triage support and escalations, manage high-volume email/chat/phone, and coordinate with Sales and Implementation Consultants for seamless handoff.
Location: Mexico City
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a book of business for expansion and renewals.
  • •Ensure consistent retention of revenue and renewals for all accounts.
  • •Own customer adoption, training, and development of best practices.
  • •Maintain customer satisfaction and nurture client health.
  • •Handle support activities including email/chat/phone, help customers navigate internal processes, and escalate issues correctly when needed.

Key Requirements

  • •2+ years of customer-facing experience
  • •1+ years of experience as a CSM (or equivalent) owning a renewal target
  • •Bilingual fluency in Spanish and English
  • •Ownership of revenue and renewals for a named book of business
  • •Ability to build and maintain relationships with client key personnel
Experience:2+ years
Skills:Relationship buildingReceptive to feedbackContinuous improvementResilience under pressurePlanning and resourcefulness
Languages:SpanishEnglish

Company Brief

Gomotive
Provides a cloud-based fleet safety and compliance platform with digital driver logs, vehicle inspection checklists, workflows, and reporting tools to help transportation and delivery fleets improve safety and meet regulatory requirements.
Industry: Supply Chain Technology
Website