Cloud Support Engineer (Night Shift - US timing)

Akamai Technologies
Bengaluru
Workplace: RemoteFull timeFunction: Product ManagementSkills: ["Communication","Customer focus","Collaboration","Problem-solving","Prioritization"]

Ensure the success of enterprise customer operations by resolving complex technical issues and partnering with customers’ technical teams. Diagnose problems, drive resolutions, and coordinate cross-functional investigations with Engineering, Operations, Sales, Professional Services, and Account Management. Support unique network events requiring careful planning, develop strategies for consistent service delivery, and build expertise across Akamai’s products, services, and internet technologies.

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Akamai Technologies
Akamai Technologies
1 day ago

Cloud Support Engineer (Night Shift - US timing)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Ensure the success of enterprise customer operations by resolving complex technical issues and partnering with customers’ technical teams. Diagnose problems, drive resolutions, and coordinate cross-functional investigations with Engineering, Operations, Sales, Professional Services, and Account Management. Support unique network events requiring careful planning, develop strategies for consistent service delivery, and build expertise across Akamai’s products, services, and internet technologies.
Location: Bengaluru
Workplace: Remote
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Provide clear communication with customers through phone, email, and in-person interactions to understand issues and deliver effective resolutions.
  • •Collaborate with customers’ technical teams to resolve post-sales issues by analyzing complex data and examining their infrastructure.
  • •Coordinate with cross-functional teams across Engineering, Operations, Sales, Professional Services, and Account Management to investigate, mitigate, and resolve issues.
  • •Support notable network events by planning meticulously and executing to ensure exceptional outcomes.
  • •Develop strategies and improve service delivery based on feedback while maintaining quality and consistency.

Key Requirements

  • •Demonstrate experience delivering technical solutions and support to enterprise B2B customers or maintaining large-scale distributed systems in B2B/B2C environments.
  • •Understand how the Internet functions, including HTTP, DNS, Streaming, and related technologies comprehensively.
  • •Demonstrate expertise with common network protocols like TCP/IP and ICMP, and use troubleshooting tools effectively.
  • •Prioritize customer focus by anticipating needs, identifying long-term solutions, and delivering an exceptional support experience.
  • •Have exceptional verbal and written communication skills for both business and technical audiences.
Skills:CommunicationCustomer focusCollaborationProblem-solvingPrioritization
Tech Stack:HTTPDNSStreamingTCP/IPICMP

Company Brief

Akamai Technologies
Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United States
Founded: 1998
WebsiteLinkedIn